Mercedes-Benz of Westmont

This is long overdue but I wanted to make sure I provided a review for future customers. My experience with Westmont Mercedes-Benz was my first step into the luxury car market and the Manager, Mark J, and Sa a review for future customers. My experience with Westmont Mercedes-Benz was my first step into the luxury car market and the Manager, Mark J, and Sales Associate, Jim F, played a pivotal role in making the process one that was rewarding. We entered the market when the cars were scarce, buyers were plenty, and dealerships had no reason to work to keep you as a customer - cars were being sold before even arriving on the lot! I appreciated my team at Westmont MB because they didn't become complacent in response to the favorable climate and really strived to provide us with exactly what we wanted. We were leveling up from a 2013 Toyota Prius and 2014 Mazda 3 so this was a huge step for us and they were cognizant of that. After a short search, we ultimately placed an order for a car and Jim F held out hands through the entire process. He made sure we entertained every feature we would or would not want so that we got the car that was perfectly suited for us. We ended up going with a GLE 350. As everyone has experienced, in one way or another, global supply chain issues threw a few bumps on the road. This meant that we waited for about 4 months before finally seeing the car but Jim F was proactive in providing us updates along the way. This helped ease our anxiety and made us feel catered to. Global supply chain issues also meant that we didn't get some of the features that we ordered. This is where Mark went above and beyond my expectations to make sure we drove off in the car with the features we wanted. I really cannot say enough about how happy I am with the level of professionalism and integrity Mark displays to his customers. I can't stress enough how well-aware I am that he did not need to cater to us. If we didn't choose to move forward with the car, they could have sold our car in a second, and perhaps for more than they sold it to me 4 months prior! This was truly an excellent experience in the luxury car market and I'm grateful to have Jim F and Mark J on my side. This was my first experience with Westmont Mercedes-Benz, but definitely not my last! More

Very happy with the service we get from this dealership. The service writer or should I say Assistant Customer Care Manager "Valerie Campo" is great to work with, She understands the issues and willing to g The service writer or should I say Assistant Customer Care Manager "Valerie Campo" is great to work with, She understands the issues and willing to go out of the way to make things right. More

Flawless scheduling, appointment timing and repairs timely. Shannon was thorough in documenting what needed to be done, check for recalls, etc. Video of car while lifted was a nice plus. timely. Shannon was thorough in documenting what needed to be done, check for recalls, etc. Video of car while lifted was a nice plus. More

Excellent & timely service always. Staff is helpful especially my main service advisor Kelli.Others include Bryan & Valerie Staff is helpful especially my main service advisor Kelli.Others include Bryan & Valerie More

Great customer service,professional and trustworthy. Especially Valerie... With her hard work ,she makes the whole process easy Especially Valerie... With her hard work ,she makes the whole process easy More

This is the 5th car we have bought from this dealership, and if we were unhappy with the personnel or service, our last 4 cars would have been purchased elsewhere Our salesperson, Earl Sklar, kept our "wa and if we were unhappy with the personnel or service, our last 4 cars would have been purchased elsewhere Our salesperson, Earl Sklar, kept our "wants" in mind throughout the entire process of finding us a GLS that not only meets our needs, but also meets our wants. Love our latest purchase from Mercedes Benz of Westmont!!! More

This is the 4th car I purchase from David Legner. We became friends as it is dificult to trust anyone with an investment like this. Dave made it so simple & easy to own a MB:) We feel like we own thi We became friends as it is dificult to trust anyone with an investment like this. Dave made it so simple & easy to own a MB:) We feel like we own this dealership & will definately make as our first choice for any new car. Dave, you are AMAZING:) keep up the good work..... More

Kellie Christiansen is a great Service Advisor. She is professional and thorough with good folow up skills. I appreciate working with her and hope to continue for many years to come. She is professional and thorough with good folow up skills. I appreciate working with her and hope to continue for many years to come. More

Brian was awesome! I went in for tire repair and even though I have free coverage, there was still a deductible. Brian waived that & it made my bad day a little better! I went in for tire repair and even though I have free coverage, there was still a deductible. Brian waived that & it made my bad day a little better! More

Shannon Patt was amazing and so helpful from the moment I brought my vehicle in. brought my vehicle in. More