Mercedes-Benz of Westmont

Sales Person and Sales Manager were very friendly and straight forward. They were interested in selling the vehicle but without the tricks and pressure tactics. straight forward. They were interested in selling the vehicle but without the tricks and pressure tactics. More

Exceptional, always courteous service from Mercedes Benz of Westmont! A special thank you to Mathew Poore for his diligence and perseverance in resolving a long-standing repair issue! of Westmont! A special thank you to Mathew Poore for his diligence and perseverance in resolving a long-standing repair issue! More

Very professional experience with the sales team. We had some serious negotiations and they met my rrequirements. Hassan our sales person was extremely helpful and knowledgable. We had some serious negotiations and they met my rrequirements. Hassan our sales person was extremely helpful and knowledgable. More

I was given a loaner that was the same model as my car and drove it for 2-1/2 months. I was kept up to date on the expected arrival of the part needed to repair my car. My salesperson, Sylvia was an amazi and drove it for 2-1/2 months. I was kept up to date on the expected arrival of the part needed to repair my car. My salesperson, Sylvia was an amazing contact for me. She helped coordinate my acquiring everything I needed! More

My car was in for routine maintenance. I meet my service advisor Brian at 7:00 am; Brian checked me and told the car would be completed in 2 hours. Brian had meet with loaner car person. I meet my service advisor Brian at 7:00 am; Brian checked me and told the car would be completed in 2 hours. Brian had meet with loaner car person. I was on my way by 7:05am. That is what call efficient and careful work . Brian called and told my car was ready at 9:30 am. Brian delivered on his promise. More

The best. Brian Reed makes my stop the best. Been coming here since 1983. Always ready for me. Brian Reed makes my stop the best. Been coming here since 1983. Always ready for me. More

MB Westmont always makes it easy for service visits. They had my regular service done quickly and communicated via text throughout to keep me informed. I had pointed out a potential crack in the brake r They had my regular service done quickly and communicated via text throughout to keep me informed. I had pointed out a potential crack in the brake rotors and they said it was nothing. I feel like some spots would have taken advantage and said it needed fixing. Thanks for the honesty! More

Nightmare! We purchased a used 2020 Jetta from Mercedes-Benz of Westmont in March 2024 and the initial purchase went smoothly. I have excellent credit but due t We purchased a used 2020 Jetta from Mercedes-Benz of Westmont in March 2024 and the initial purchase went smoothly. I have excellent credit but due to demand and timing I took their their financing but planned to refinance immediately w/ my CU. I foolishly purchased an extended warranty from them but decided to cancel it the following day. Because the loan was already funded, I have had to jump through a series of hoops to get a refund from AutoNation and have done so promptly. At each step the goal posts kept getting moved. Because I refinanced, I chose to offset the cost of the $4k extended warranty from savings, expecting to replenish it within a month. I have done everything asked of me, signed every document promptly and after NINETY TWO (92) DAYS I still do not have any updates or so much as a reasonable ETA! A month ago, I was told the refund will be "expedited" and now nothing but crickets. I have tried to call and no one returns calls or emails. What started as a good buying experience has turned into a nightmare situation. At this point, I don't know if they expect to pocket the funds but the whole experience is shady and disappointing. Buyer beware. Update: After social media reviews, I was contacted by the dealership and a refund check was issued days later as promised. Took 100 days total. I really wish I didn't have to escalate to get a reaction but that's what happened. More

I was charged over $600 to program a MAF that was already programmed. They refused to refund my money. Weeks after I brought the car in, I still had the same problem. They said the check engine light was cau programmed. They refused to refund my money. Weeks after I brought the car in, I still had the same problem. They said the check engine light was caused by a bad MAF. Another shop correctly diagnosed the problem as the diesel particulate filter not able to re-gen. I have documentation from the service advisor at MB of Westmont that replacing the MAF didn't solve the problem. More

Christopher Roberts was outstanding salesman to work with. Very nice, and understanding of what we wanted, and worked with our budget. I would use Chris again. with. Very nice, and understanding of what we wanted, and worked with our budget. I would use Chris again. More