Mercedes-Benz of West Covina

I was searching for a 2024 GLE450e. West covina MB sent me an MSRP of one arriving soon. It had just about all the options i was looking for. I made a good faith deposit on the vehicl West covina MB sent me an MSRP of one arriving soon. It had just about all the options i was looking for. I made a good faith deposit on the vehicle. About a week later they said the had the vehicle I traveled 330 miles to pick up the car when i arrived the MSRP did not match the MSRP i was sent. But it was black. I thought if i could get a good deal i would purchase this vehicle. Keep in mind its almost $100,000.00 I was told i will get two years of charge point electric charging for FREE. The sales person downloaded the app to my phone and attached my credit card to my account. This is a hybrid with a small battery 23 kwh At 56 cents per kwh it would cost $13 to charge from empty if i did this just three times a week I could save $160 a month for 24 months or almost $4000. So I went ahead with the purchase Only to find out I do not get two years free charging So now what? I filled out the MB survey I was sent. Ray Fini called texted and emailed that he wanted to make it right He thought a $250 Amazon card should cover my INCONVENIENCE it was just an inconvenience to West Covina MB dealership As well they would send me the car Matt’s that were supposed to come with my car So far nothing. I am unable to give this dealership 5 stars There is more More

It’s has been 2 days that I took my new car that I bought 1 weeks ago and they have not checked it or they have not gave me a rental car so now I am stuck with out a car 1 weeks ago and they have not checked it or they have not gave me a rental car so now I am stuck with out a car More

THE BEST ! AWESOME EXPERIENCE! Emmanuel, Frank and Receptionist Ladies were FANTASTIC! I will be RECOMMENDING! AWESOME EXPERIENCE! Emmanuel, Frank and Receptionist Ladies were FANTASTIC! I will be RECOMMENDING! More

The customer service was excellent. They were friendly accommodating, and it was a very great experience. Keep up the good work the representative I had was excellent as well. They were friendly accommodating, and it was a very great experience. Keep up the good work the representative I had was excellent as well. More

The facilities in the service center are very good, I like the food provided very much, and the waiters are very enthusiastic like the food provided very much, and the waiters are very enthusiastic More

Daniel is the best, attentive and answer all my questions and offer wonderful as well as helpful suggestions. and offer wonderful as well as helpful suggestions. More

Every person I met from sales. To managers to finance we kind profession and concerned about my experience. Fantastic experience. To managers to finance we kind profession and concerned about my experience. Fantastic experience. More

Very courteous and professional. Lucas was great! Allen worked the price out with me...and Will closed it with a great attitude. Thanks Lucas was great! Allen worked the price out with me...and Will closed it with a great attitude. Thanks More

I like the professionalism, the only thing lacking is when you are done with a person no instruction, where to go to next , is provided to you. there should be a clear advice to whats gonna happen next. when you are done with a person no instruction, where to go to next , is provided to you. there should be a clear advice to whats gonna happen next. More

Adam and Allen both worked hard to find a car and a price point within my budget. I was very happy with my purchase and they stayed very late to ensure the deal went smoothly. Thank you for all of your help. point within my budget. I was very happy with my purchase and they stayed very late to ensure the deal went smoothly. Thank you for all of your help. More