Mercedes-Benz of West Covina

I brought my dad's car in for service; first time at this dealership. Through the years, I have gotten used to getting bad service from other dealerships, just because I am a female customer AND that I know dealership. Through the years, I have gotten used to getting bad service from other dealerships, just because I am a female customer AND that I know about cars. Peter was respectful of my questions and gave very informative answers about the service(s) they offer, whereas employees from other dealers would become demeaning and then just tell me: "because WE don't do that". I appreciate his patience and friendliness; and in addition, he made it reassuring that the service I came in for will be done properly. I will be back (or will send my dad there)! More

During the month of January 2011, I purchased my third and fourth Mercedes from this dealership. I return because of the excellent service I receive from Steve McDonald. I should also let you know, I purc and fourth Mercedes from this dealership. I return because of the excellent service I receive from Steve McDonald. I should also let you know, I purchased my first and second Mercedes from this same dealership and with the same professional Customer Service Representative Steve McDonald. Prior to my purchases, I had horrible experiences with car dealers who tried to trick me into spending money and jeopardizing my financial budget. The reason I have keep coming back to Penske, is because Mr. McDonald has always been thorough in his analysis in ensuring that I get the best price for my money. Additionally, he knows those cars like the back of his hand, his can tell you exactly what the car does by memory. During my personal review of the car after purchase Mr. McDonald is so thorough, I feel I know the car's features without have read the owner's manual. This is why I go back because I am confident I am going to get the highest level of service possible. I can highly recommend Mr. McDonald for your next visit to the Penske West Covina Dealership. More

I have my car service at Penske for over 8+ years and i have been with few different service advise but Jeremy is the reason that i will keep going back to Penske. Great service, never let me down. he is have been with few different service advise but Jeremy is the reason that i will keep going back to Penske. Great service, never let me down. he is alway friendly and always return my call, even if he is busy he stay late after the shop is closed still return my call and answer all my questions. great job Jeremy!!!!!!!!!!!!!! More

We just couldn't be happier. We love our new car! Thanks to Steve McDonald I also know how everything works. Steve spent an hour or more reviewing all the features and capabilities of our new car. Thanks to Steve McDonald I also know how everything works. Steve spent an hour or more reviewing all the features and capabilities of our new car. He is very knowledgeable, helpful, patient, friendly, and professional! An overall great experience! Beautiful showroom and large selection of automobiles too! More

I purchased my new GLK 350 from Penske Mercedes of West Covina. I was very pleased with the service and treatment I received. My salesperson was Steve Mc Donald who was professional and knowledgeable about Covina. I was very pleased with the service and treatment I received. My salesperson was Steve Mc Donald who was professional and knowledgeable about the car I purchased. Steve made my car buying experience non-intimidating and pleasant. There was no pressure as Steve gave me the information I needed to make an informed decision that was right for my situation. I am a repeat and loyal customer at Penske Mercedes. I have purchased three cars from Penske Mercedes and Steve has been my salesperson. I will continue to buy cars from this dealership and I highly recommend Steve and the dealership to all my friends and family. And a shout out to Mike Doehla in the service department. He is my service advisor and has been for several years. More

I didn't even make it onto the lot of this dealership the service was so atrocious. I am in the market for for an e350 for my folks, and in a few months, a c350 for myself once my lease is up. I was referred service was so atrocious. I am in the market for for an e350 for my folks, and in a few months, a c350 for myself once my lease is up. I was referred to this dealership throught the car purchase program at Costco. I now regret going that option. Steve McDonald, left me a message, and I called him back , all innocuous enough. He began the conversation with typical salesmen speak, "when will you be down here so I can save you some money?" "I'm in tomorrow, what time can you be down here to get you a great deal?" I told him I wanted to see whether prices were at, above or below invoice per the program as I am deciding whether to buy the car or lease it. There is no question I am going to drive away with one, I just need to compare the price to the lease price. I already have the lease prices because they are online on the Penske Website even if he didn't want to cooperate with me. Steve proceeds to say to me, "What kind of car do you drive?" I said, I don't know what that matters, can you please help me with pricing on the car so I can decide what to do. Costco policy is pretty absolute, and even if he generalizes, this is where I was referred to by Costco and I can decide what option to go on. This kind of upsets Steve Mcdonald. He says he is not playing, that it's a valid question. I told him I still don't see the relevancy and don't care and to please answer my questions. Then Steve goes on to say he has $2000 for me , some sort of deal that Mercedes is having depending on what car I have, blah blah blah. I told him I wouldn't be interested in divulging information that I didn't deem necessary, I don't care about any $2000 , which is my perogative, please anwer the questions I have, if not, then I can move on. He gave me some more salesmen spiel, and rather insultingly then says, "Are you shopping for prices or are you serious about buying a car? I said, I am actually doing both. Again, if I can decide what option, buy or lease depending on the price, I can make my decision. Steve dictates to me and you're not serious, you're not serious about buying, you're not serious about anything and as I begin to respond , he hangs up on me. Seriously? I call back thinking I get the general number, but he picks up again. I ask to speak to a manager, anybody but him, and he says he's busy at the moment and that he'd have somebody call me back. Funny, he was just talking to me, or down to me, for over 10 minutes but now all of a sudden he is too busy? I told him I would be reporting this to Costco, and he yells, "Costco doesn't OWN me!" I couldn't make this stuff up if I wanted to. He hung up again and denied to transfer me to someone else, saying that I'll have someone call you. My intent is not to say Costco owns anyone. My intent is to report this to Costco so they'll choose another dealership to refer people to, and more importantly, so no other people have to deal with Steve McDonald. Fair warning to everyone. Do not end up here, and certainly do not end up dealing with Steve McDonald. My experience was horrible. While the manager Joe Mehanna acknowledged that no one should be treated this way, he attibuted it to a difference in personalities. Insinuating that I did something incorrect is rather galling. I had a request for help. It was handled poorly with every rule of good customer service violated. End of story. A simple "sir, we are running about $xxx above invoice, but perhaps if you're here we can try to negotiate a better deal" "my apologies sir we can't help you because we don't do business that way" would have been fine. What am I supposed to say, no, you have to do things my way? Steve Mcdonald is a fleet manager here, though I have no idea how he ever got to be one with such atrocious customer service skills. Very long story short, the world won't change because because I buy my piddly two cars elsewhere. But I need this on the record because I don't want this to happen to anyone else. More

Jeremy has been my service advisor for about 8 years now. He has been great in providing prompt service and doing his best to charge you reasonable price. One time he even went out of his way to change my li He has been great in providing prompt service and doing his best to charge you reasonable price. One time he even went out of his way to change my light bulb as he was off the clock and ready to head home. I have had issues with my vehicles passing smog and Jeremy has been patient in trying to help me out. I would recommend Jeremy to anyone that owns a Mercedes! Review by Sam C. More

Pete Dinoto is one of the main reasons I talked my daughter into buying another Mercedes Benz. The sales staff is great but the service center is where you always go after the initial sale. One of the daughter into buying another Mercedes Benz. The sales staff is great but the service center is where you always go after the initial sale. One of the most important aspects of owning a car is the ability of and the confidence I have in the service center. Pete is a top notch service writer. He makes sure that the problem is fixed the first time. He makes sure the vehicle is ready when promised and always treats me with courtesy and respect. He makes sure he keeps me informed as to the progress of the repair by calling or emailing me as soon as he knows what the techs have found to be a problem. He never sells me additional services or parts that I do not need but rather lets me decide if I want to add additional services when a part or service will be necessary in the near future. Bottom Line: When you buy a car... you almost never hear or see from the sales person again until you buy another car but your certainly take it in for service many times throughout your ownership... and having someone there you completely trust... is invaluable to me and my family. Thanks Pete! More

Peter Yee is by far the best Service Consultant for Mercedes that I have ever encountered. I followed him over from the other dealer he used to work at, and I will follow him to next the dealer should Mercedes that I have ever encountered. I followed him over from the other dealer he used to work at, and I will follow him to next the dealer should he ever decide to leave Penske. Peter has been my Service Consultant since 2003. I commute over 43 miles one-way just to see Peter and have him repair my vehicle. He is the only Service Consultant I trust to repair my vehicle quickly, efficiently, and correctly the first-time around. Peter is extremely responsive with communications and very honest about costs. I used to enjoy getting my hands dirty and crawling under my cars to fix and maintain my cars, but now that I'm an attorney, it's quite difficult to explain to clients why my hands are covered in residual grease and oil; so that's where Peter comes in. I love talking shop and cars with Peter, he's extremely knowledgeable. He is also a wealth of knowledge when it comes to motorcycles, so all you super sport bike aficionados, this is the man to talk to. Peter is more than just my Service Consultant, I consider him my good friend. You rock, Peter! More

Pete Dinoto and his colleagues are professional, informative, and friendly. The dealership is organized, clean, hospitable, and provides a very comfortable atmosphere. Most importantly, they do qu informative, and friendly. The dealership is organized, clean, hospitable, and provides a very comfortable atmosphere. Most importantly, they do quality work in a timely manner. I have been getting my work done here for several years now, and have never been disappointed. More