Mercedes-Benz of West Covina

Very pleasant, timely experience. Have been to this dealership several times for maintenance and warranty work and every time has been excellent. Jeremy has been an excellent service representative. He dealership several times for maintenance and warranty work and every time has been excellent. Jeremy has been an excellent service representative. He has always returned calls in a timely manner. All employees of Penske Mercedes, that we have come in contact with have been pleasant, integral and helpful. More

Jeremy Wang is the Greatest. Everytime I come in or I need him for something Jeremy makes it happen. Jeremy always takes the time to address all my concerns with my vehicle. Based on the experiences we h need him for something Jeremy makes it happen. Jeremy always takes the time to address all my concerns with my vehicle. Based on the experiences we have had with other Mercedes dealerships Penske surpasses them all. I highly recommend Jeremy Wang and the entire service staff behind the scenes that make the dealership More

I have benn buying cars for thirty years. Usually the negotiations are very contentious. Working with Fadi was very pleasant. I would recommend him highly for any used car transaction. The service de negotiations are very contentious. Working with Fadi was very pleasant. I would recommend him highly for any used car transaction. The service department is high quality. My wife will not go anywhere else More

the service here is one of the best around, brought my car into service and everybody was nice and friendly, Mr. wang took care of me and made it easy for me to get in and out with no hassle. would recomm car into service and everybody was nice and friendly, Mr. wang took care of me and made it easy for me to get in and out with no hassle. would recommend anybody to go to jeremy for your service needs More

I start working with Jeremy Wang since 2008. Jeremy is my best advisor, he was always friendly and helpful. I am extremely satisfied with his outstanding service. I would recommed my friends to Jeremy fo my best advisor, he was always friendly and helpful. I am extremely satisfied with his outstanding service. I would recommed my friends to Jeremy for their service needs. Also, the dealer is composed of highly decicated professionals, very knowlegeable, highly trained and dedicated. More

Friendly and convenient services, there is no language obstacle in communication. Only thing needed to be improved is the loan car service, the loan car is too low end compared to Mercede Benz. Lexus's lo obstacle in communication. Only thing needed to be improved is the loan car service, the loan car is too low end compared to Mercede Benz. Lexus's loan car is the same manufacturer's cars for customers. More

I was looking to purchase a certified S550 and because of the superior service, insight and expertise of my sales reprentative Steve McDonald I ended up not only purchasing a beautiful Certified S550, I also the superior service, insight and expertise of my sales reprentative Steve McDonald I ended up not only purchasing a beautiful Certified S550, I also leased a new GL 450. Steve makes the car purchase process very pleasurable within an industry known for their hard sales tactics and bait and switch routines. Steve excelled at every aspect of the car buying/leasing process. Steve had superior knowledge of all of the models and in particular the ones I bought and leased. He really made my wife and I very comfortable during the test drive phase, as well as the financing process which we all know can be a difficult process. After the sale, he followed up with me to ensure that I was pleased with the vehicles and encouraged me to contact him should I have any questions or concerns. That is the mark of a true salesman who I would like to consider a "trusted advisor" and a representative who is interested in making me his customer for years to come which he has successfully done. When my lease is up, it will be very difficult for me to work with anyone else other than Steve. He is a credit to this dealership and Mercedes Benz. More

I have been to Penske Mercedes-Benz for service before and I feel that If you own this quality of automobile you would be cheating yourself if you didn't go to this dealership. The service that I experien and I feel that If you own this quality of automobile you would be cheating yourself if you didn't go to this dealership. The service that I experienced by George is exceptional. I Highly Recommend "Penske Mercedes-Benz", and Mr. Kakish for all of your service needs. More

Visit due to headlamp uneven and when the fan is on there is an abnormal motor plastic rubbing noise from the passenger side. They found out the headlight clip was broken so they fixed it and the car is rid is an abnormal motor plastic rubbing noise from the passenger side. They found out the headlight clip was broken so they fixed it and the car is riding very smooth now. Thanks Jeremy for your knowdlege. More

I've been coming to this dealer for quite some time now and it's always a pleasant experience. Peter's always made me feel welcomed and "belonged" there even with all the customers that he handles on a day and it's always a pleasant experience. Peter's always made me feel welcomed and "belonged" there even with all the customers that he handles on a day to day basis. I always feel that my best interest is always considered when my car is in his hands. More