Mercedes-Benz of West Covina

dont go there shop for any mercedez benz,because even you talk about a deal with them,they always add some extra hidden options on it, not a honest dealership at all. and their financial department is bad as talk about a deal with them,they always add some extra hidden options on it, not a honest dealership at all. and their financial department is bad as well. More

Rotten dealership for a luxury brand They only serve people who is gonna bleed their wallet at their dealers. We went to return a 3 years leasing GLC, after confirming the Saturday visit They only serve people who is gonna bleed their wallet at their dealers. We went to return a 3 years leasing GLC, after confirming the Saturday visit for returned service only, Ronald who was the contact dealer, who doesn't have any coordinate skills, when he learned or finally realized that we have no intention to lease or buy another vehicle (which we told him clearly during the pre-arrival text), let us waiting for nothing but only excuses says returning a lease can only be done during M-F. What a xx right? And he has no intention to apology on his text that agreed us to come on Saturday for returning the lease, just argue that the rules had just changed. Other staffs there basic couldn't get the ball rolling, they only tried to bounce us in the air so we were like idiots wasting time for nothing can be efficiently done. Finally a dealer who know how to do a business, came to offer his help and it only took 5 mins to get the returning process done. Just this one visit we can confidently know that Mercedes-Benz of West Covina is a xxxxhole you want to avoid to deal with. More

Made an appointment with Erick to check out a GLE AMG 43. When arrived Erick was busy and told another salesman, I believe his name was shaheem, to help us. Upon waiting for over an hour, they couldn’t find When arrived Erick was busy and told another salesman, I believe his name was shaheem, to help us. Upon waiting for over an hour, they couldn’t find the car. The car is available online and Erick verified that it was there in stock. Spoke to sales manager Ray and he gave us the run around that he has “plenty” available. He came back and said that the inventory is in Utah. I then asked to speak to the GM Darren. The sales manager said if we can find him... after walking away and getting into my car, GM showed up and said it’s showing in inventory but sent five people to find it and no where to be found. He said someone might’ve stole it. I understand that things happen but they could’ve dealt with us a little better by not giving the run around. I wasted my time making an appointment and drove 40 miles to this dealership. This is supposed to be a luxury top of the line brand and this is the way you treat your customers...... just be aware before heading to this dealership. My family will definitely be taking our business else where. More

Never again STAY AWAY .. My girlfriend and I bought a 17 300c coupe paid cash should have been simple they kept one set of keys do not know why and called the salesman several time left messages bought a 70 300c coupe paid cash should have been simple they kept one set of keys do not know why and called the salesman several time left messages bought a 700.00 memory chip they told me 3 or 4 days STILL waiting for a call they too will not call back or answer the phone They SUCK! More

I went to test drive a vehicle I saw online, no appointment, which I usually do. I was greeted; introductions helped right away. I am looking at my options at this time to make my final decision ne appointment, which I usually do. I was greeted; introductions helped right away. I am looking at my options at this time to make my final decision next month. The dealership keeps in contact with me regularly. I appreciate it.. More

fraud AVOID THOSE FRAUDS those guys committing fraud by selling car to you main time the car is sold to different people days or day before, but their sal AVOID THOSE FRAUDS those guys committing fraud by selling car to you main time the car is sold to different people days or day before, but their salles still demanding wire transfer and telling you they still have a car. when i spoke to Alex the manager , he was sarcastic and laughing at me after i paid and he was saying the car was sold to different people , but they only provided bank account day ago. THAT VERY HORRIBLE AND ILLEGAL WAY TO SELL A CARS. More

Poor service Today 9/8/18, I went to West Covina service dept to check the tires. As lights came on. Service rep William Magana tended to my request. I asked f Today 9/8/18, I went to West Covina service dept to check the tires. As lights came on. Service rep William Magana tended to my request. I asked for a car wash afterwards. William refused saying that it only comes with service. I believe if one visits the service dept for any reasons customers should be provided with service. This is my third unsatisfactory visit with this dealer's service dept. I will visit other service dept from now on. I'm very disappointed with this dealer's service dept. They should live up to their name. Service is worse than other non luxury car dealers. More

Don't act like you are doing ME a favor by offering the car. Contacted dealership to inquire about purchasing a used Mercedes, however the email replies made it feel that I was asking for permission to be allowe Contacted dealership to inquire about purchasing a used Mercedes, however the email replies made it feel that I was asking for permission to be allowed into an exclusive club. All formal "niceties" aside, there was no genuine care toward trying to arrange for the purchase. More

Penske Mercedes Benz Service Department See Miles Frank for a trusted service adviser for your vehicle. I don't trust many people with my vehicle but Miles is someone who I can trust and un See Miles Frank for a trusted service adviser for your vehicle. I don't trust many people with my vehicle but Miles is someone who I can trust and understands the quirks and attention to detail of auto enthusiasts like my self and others who have recommended him to me. I used to take my previous vehicle to him and continuing with my recently purchased vehicle. I have always had a great experience taking my vehicle for routine maintenance but my most recent visit was for another reason. I purchased a CPO vehicle from an out-of-town MB dealership in Oct 2017 and found out that the vehicle had irregular inner shoulder wear on the 2 front tires after only driving about 2,000 miles. Clearly the tires were irregularly worn at the time of purchase or the vehicle was sold with bad alignment as the ply cords were showing on one of the tires. I had a hard time getting the attention of the dealership that I purchased the vehicle from and once I did make contact, they were slow to help resolve the matter, which was a dangerous situation. After some frustration, I called upon Miles to explain the situation and he quickly went into action to resolve this issue. The selling dealer eventually agreed and followed through on paying for a pair of new tires and a realignment (work was completed at Penske) but Miles already had approval to resolve the matter at no cost to me even when they didn't sell the vehicle. Thank you Miles and Penske for continuing to treat me as a valued customer. More

Service is very poor, salesperson lies to customer. I bought car on Aug. The salesperson said schedule service is free for 10K miles. I made an appointment online and indicated schedule service is $0. B I bought car on Aug. The salesperson said schedule service is free for 10K miles. I made an appointment online and indicated schedule service is $0. But when I went to service center, The guy didn't say anything and asked me to wait in the lobby. I waited a long time, the lady told me the service is not free. Service is very poor,service fee is very high. Feel cheated. More