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Mercedes-Benz of West Covina

West Covina, CA

4.5
1,333 Reviews

2010 E Garvey Ave S

West Covina, CA

91791

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1,333 Reviews of Mercedes-Benz of West Covina

February 14, 2022

I purchased my Mercedes before the new owners and had the BEST experience. I called a few months ago because my lease was up. I spoke with the general mgr and he PROMISED to call me back in 5 minutes. Never More

by treeburn
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Todd
January 04, 2022

I have taken my vehicle for service twice both times un qualified fools broke or scratched the cars resulting in extended times and excuses all the way up to general manager! Never never take your vehicles More

by Rickmendoza63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager/ general manager
December 12, 2021

Sales managers insults their customersThis a complaint Sales managers insults their customers This a complaint against Tao Zhu a Sales manager at Mercedes Benz West Covina. He is very unprofessional. He More

by chris
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tao Zhu
November 21, 2021

Charging $65,000 OVER MSRP for a SUV. Yes…you read it right. $65,000 ABOVE MSRP. The same SUV was $40,000 over MSRP weeks ago. Now their runaway greed has pushed it to $65,000. Because of the shortage of More

by Don
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Jake
October 29, 2021

Been leasing from Penske the past 11 years but unfortunately they sold the dealership to Envision, now their new vision is to bait and switch to rip you off!. Each time sales ask the manager (tao More

by tC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tao Zhu
October 13, 2021

Got a call from a service assistant because the car has a recall and I have a service due for free, when u showed up to dealer ship they told me I didn’t qualified for a loaner which I always get a loaner. S More

by franco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick
October 05, 2021

Horrible negotiating techniques So deceptive! ”Sales Manager” supposedly got me this good deal and made me even sign the deal he got me after 3 hours of negotiation! After I was ready to sign paperwork More

by Mar1n051912
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales Manager
August 02, 2021

Horrible customer service at the parts department. They like to hang up the phone on you whenever you call and whenever you go in the guys that order the parts are arrogant just as much as the ladies at ca More

by Jbcempire
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
NA
June 09, 2021

SCAM - Bait and switch pricing. The manager Ray FINI - told me that the pricing on autotrader was based for the California market - so If I was purchasing as an out of state buyer, my pricing was differen More

by valorguy4
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray Fini; Chuang Huang
May 14, 2021

Make sure you go in knowing what you want and be ready to haggle. They tried to low-ball me on my trade in but I know my car's value so was able to negotiate a much better offer. Also check your paperwork, w More

by CarGirl61
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Na
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