Mercedes-Benz of West Chester - Service Center

John was very accomodating. When I gave him a hard time because I was confused about a part of the bill he didn’t get angry or defensive which is what I usually find at some places but, he patiently explai because I was confused about a part of the bill he didn’t get angry or defensive which is what I usually find at some places but, he patiently explained everything to me until I was satisfied. Very good job. I highly recommend him. More

This is truly the worst I have ever been treated at a dealership. These people are liars and frankly really stupid. It is hard to imagine how they stay in business. I could go but I story is simply too l dealership. These people are liars and frankly really stupid. It is hard to imagine how they stay in business. I could go but I story is simply too long and really would be a true waste of my time. There is no way anyone should trust the service group. The entire shop is incompetent to say the least. More

Don't know how other dealers are because I haven't been. They charge absurd amounts of money, then screw something up (varies from significant to minor), but the lack of attention to detail relative to the They charge absurd amounts of money, then screw something up (varies from significant to minor), but the lack of attention to detail relative to the cost is astonishing. They "accidentally" wiped out the emission codes, kept my car an extra day, drove it around (110 miles) trying to reset the codes, and then returned the car to me with the out of gas warning light on! They had just done $2,200 worth of work (including a $1,200 brake job) and that's what a I get...my car back a day late, and with an empty tank. On a previous visit, they torqued the lug nuts so much they couldn't change my tires (summer to winter) without breaking the bolt and drilling it out! Part of the problem is not their fault, because the car is an unreliable POS, but they've always managed to compound the situation. I've had more than enough More