Mercedes-Benz of West Chester - Service Center

Excellent & fast service I called on a Sunday morning & my service technician came out an got my car restarted rather quickly! He also explained to me,the dead batteries diagn I called on a Sunday morning & my service technician came out an got my car restarted rather quickly! He also explained to me,the dead batteries diagnostics,gave me some excellent recommendations on getting a new battery, alwhile recharging my old battery to get me back on the road! Thanks Again More

Steering Wheel Easy convenient scheduling. Fast check in and access to loaner if needed. Calls to update and schedule pickup were timely and informative. Check o Easy convenient scheduling. Fast check in and access to loaner if needed. Calls to update and schedule pickup were timely and informative. Check out was fast and complete. Service done was complete. Car was cleaned which was an extra treat. Well done. More

Oil change/service As always Matt Davis and staff made made sure my visit went smoothly. Service with a real yet positive attitude, nothing fake. Rental car brought up p As always Matt Davis and staff made made sure my visit went smoothly. Service with a real yet positive attitude, nothing fake. Rental car brought up promptly and I was on my way. Service was quick as well. Had my car back in about an hour! More

Fantastic Dealership! MB of West Chester is simply a fantastic dealership. We've bought two Mercedes from Greg Roth and each time it was a wonderful experience. He made su MB of West Chester is simply a fantastic dealership. We've bought two Mercedes from Greg Roth and each time it was a wonderful experience. He made sure we knew exactly what the features were of our vehicles, and was very patient when we had questions. In addition, the service is second to none, from the time we are greeted in the (very clean) garage, to Matt Davis's thoroughness in explaining our issues. The waiting area and showroom are a Four Seasons-level experience. More

Prompt service I am always treated by respect by all personnel I encounter when I visit Mercedes Benz of West Chester. Particularly impressed by my Service Advisir, I am always treated by respect by all personnel I encounter when I visit Mercedes Benz of West Chester. Particularly impressed by my Service Advisir, Craig Muehlbach, whom I have had the privilege of working with since my first leasing almost 20 years ago. More

Poor customer service experience I was given an appointment to come in for driver airbag replacement . I showed up and after nearly a two hour wait i was told that the airbag was not I was given an appointment to come in for driver airbag replacement . I showed up and after nearly a two hour wait i was told that the airbag was not available and needed to be ordered. That was more than a month ago and as we speak i still haven't received a call from the dealer to advice me to come in . .I bought a brand new 2007 GL 450 from this dealer when they first came out and i cant believe that i am getting such poor customer service experience. More

Bad service experience When I arrived to pick up my car i was told the service center lost my key. I waited over an hour while they searched for it and finally had to leave When I arrived to pick up my car i was told the service center lost my key. I waited over an hour while they searched for it and finally had to leave in a rental because I was very late to an appointment. 3 hours later they called to say they finally found it in the cup holder of another vehicle. While my service manager was very apologetic, it was a huge inconvenience. I've always had great service at this location and hope that this was an isolated incident. More

Always great service I currently have two MB vehicles. Plus have had at least one for the last 10 years. I’ve always used MB of West Chester. Service calls are always easy I currently have two MB vehicles. Plus have had at least one for the last 10 years. I’ve always used MB of West Chester. Service calls are always easy to schedule and estimates are always right on target. There is nothing inexpensive about MB. But MB of West Chester supplies a good value. Repairs are always done right the first time. More

Service can't be beat I've used Mercedes Benz of West Chester for servicing my Smart car. They are the most polite group of people you could hope for. Easy to schedule, loa I've used Mercedes Benz of West Chester for servicing my Smart car. They are the most polite group of people you could hope for. Easy to schedule, loaner cars available, convenient. They are responsive and do good work. I have never been disappointed in any service or contact. More

Great services. Great services and clean and nice facility. user friendly and easy to use online services reservation. Follow up text and email communication is great Great services and clean and nice facility. user friendly and easy to use online services reservation. Follow up text and email communication is great and effectiv. More