Mercedes-Benz of West Chester - Service Center

Excellent customer service We were extremely pleased with the responsiveness and follow-up of Lynne Knox when we leased our New Mercedes. She always kept in touch and provided u We were extremely pleased with the responsiveness and follow-up of Lynne Knox when we leased our New Mercedes. She always kept in touch and provided us excellent assistance. We are very pleased with our new car and the support she provided in learning all of the electronic items for operating our E300. More

VERY customer oriented... thank you Everything on time and efficient plus loved that my car was cleaned and ready to go as promised DE dealer is awful which made me turn to LEXUS of A Everything on time and efficient plus loved that my car was cleaned and ready to go as promised DE dealer is awful which made me turn to LEXUS of Annapolis 2006. I did not like the new Lexus design so turned to MB as the dealer changed and was recommended by our physician. More

Courteous and professional Needed a new tire after a flat Express Service worked well. Done in an hour. Service people very courteous and professional My advisor, Craig Meul Needed a new tire after a flat Express Service worked well. Done in an hour. Service people very courteous and professional My advisor, Craig Meulbach is a major reason that I have my service done here. More

20,000 mile service I brought my car in for the B service. I received a loaner car. My only complaint would be that there were a few people waiting for the loaner cars I brought my car in for the B service. I received a loaner car. My only complaint would be that there were a few people waiting for the loaner cars and I had to wait about 30 minutes. More

Too much cross sell and no call for update Poor experience they do too much unnecessary cross sell. In addition they did not call me to inform they would not be able to finish same day Poor experience they do too much unnecessary cross sell. In addition they did not call me to inform they would not be able to finish same day More

Customer Service and Courtesy were MIA Completely dissatisfied with the level, I mean, lack of service, courtesy, and respect received during our service experience. Looking for anothe Completely dissatisfied with the level, I mean, lack of service, courtesy, and respect received during our service experience. Looking for another MB dealer who can accommodate our service needs in the future and treat long-time paying customers with a basic level of empathy and customer care. More

Very attentive and timely Craig Muehlbach is great to work with. Always very attentive to our needs and always keeps me informed and almost always gets everything done on time Craig Muehlbach is great to work with. Always very attentive to our needs and always keeps me informed and almost always gets everything done on time. More

Awesome People and Service People often ask me why I take my car to the dealership instead of going to a local service center and I tell them that it boils down to 2 things: Fir People often ask me why I take my car to the dealership instead of going to a local service center and I tell them that it boils down to 2 things: First, I've made a significant investment in my car and I want to be sure that the people who work on it know what they're doing. After all - I transport my grandchildren in this car. Second, when I take my car to MB of West Chester I feel that they really do appreciate my business. I am always treated with respect (and so is my vehicle). More

Continued Excellent Serice Service checking and getting a loaner was fast and easy and they kept us notified of our cars service progress. The car was washed and clean when we Service checking and getting a loaner was fast and easy and they kept us notified of our cars service progress. The car was washed and clean when we got it back and it was ready when they said it would be ready. Also received text messages on status. Serice manager also made it a point to explain everything that was done and any recommended follow-ups. More

Frustrated. Chris did a great job as my service advisor however the problem wasn’t fixed to my satisfaction. I had to bring it back 4 times. The technician w Chris did a great job as my service advisor however the problem wasn’t fixed to my satisfaction. I had to bring it back 4 times. The technician who walked me through the fix agreed that it is 100% right but it is as good as he can do. I simply gave up and will have to live with it the way it is. I left this experience with questions about Mercedes Benz quality and will look to other manufacturers for my next car purchase. More