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Mercedes-Benz of West Chester - Service Center

Name: Mercedes-Benz of West Chester - Service Center
Address: 1260 Wilmington Pike, West Chester, PA, 19382, US
Telephone: (888) 240-2992

1260 Wilmington Pike, West Chester, Pennsylvania 19382 Directions

Service: (888) 240-2992

Parts: (484) 313-1111

West Chester, PA

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903 Reviews

Call Service Center (484) 313-1100

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903 Reviews

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Dealerships need five service reviews in the past 24 months before we can display an overall service rating.

903 Reviews of Mercedes-Benz of West Chester - Service Center

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October 29, 2021

SERVICE VISIT

Great service with attention to details and really fast completion of work, highly recommend this to everyone completion of work, highly recommend this to everyone More

by mfinocchi

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Services

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Oct 29, 2021 -

Mercedes-Benz of West Chester responded

Thank you for recommending the Mercedes-Benz of West Chester team! We appreciate your kind review and hope we can be of service to you again in the future!

October 28, 2021

SERVICE VISIT

Very professional! Craig was very accommodating! Needed updated insurance card! He made it happen ! Very nice about it ! And really nice overall 👌 updated insurance card! He made it happen ! Very nice about it ! And really nice overall 👌 More

by Melanie@nawde.com

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Greg Roth, Lynne Knox, Jennifer Silva

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Oct 28, 2021 -

Mercedes-Benz of West Chester responded

We're grateful to have you as a customer, Melanie! Thank you for leaving us your five-star review!

October 28, 2021

SERVICE VISIT

I was able to get things done without any hassle I really do appreciate it will look forward to doing more business with you do appreciate it will look forward to doing more business with you More

by KIRKCLEMENTS36

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Lynne Knox, Jennifer Silva

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Oct 28, 2021 -

Mercedes-Benz of West Chester responded

We're happy to hear it, Kirk! Thanks for coming to Mercedes-Benz of West Chester!

October 27, 2021

SERVICE VISIT

Great service in a timely manner. I wouldn’t choose another dealership. Customer service great as always. another dealership. Customer service great as always. More

by MrT

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Miguel Flores

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Oct 27, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your review! We love hearing from our satisfied customers! -Mercedes-Benz of West Chester

October 27, 2021

SERVICE VISIT

Excellent service and work done in a timely manner. Always prefer to go back again. Always prefer to go back again. More

by Anna

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Greg Roth

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Oct 27, 2021 -

Mercedes-Benz of West Chester responded

Thank you for rating Mercedes-Benz of West Chester five stars, Anna! We're so glad we could make this a positive experience!

October 26, 2021

SERVICE VISIT

My last two experiences with the dealer have been subpar. I went in for a basic service (oil change and tire rotation). While there, there was no mention of brake wear. A week later I’m back at the dealershi I went in for a basic service (oil change and tire rotation). While there, there was no mention of brake wear. A week later I’m back at the dealership for a break inspection as my wear light came on. I purchased parts from the dealer to complete the job myself. Pads were very low and could have easily been seen during the fire rotation. Regardless, I bought parts from WC Benz dealer. The screws for the rotors were incorrect. I had to go out and get them mid job. Also when I asked to verify if there was one brake wear sensor or two, I was advised only one was needed. Of course I needed two. I had to reuse a sensor that was not as bad as the other. I would expect a little more attention to detail when going to the dealer. I could have saved money going to an independent Mercedes mechanic, but went to the dealer to support the manufacture. I will think about it before I go to the dealer again. More

by Gcmay91

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Employees Worked With

Parts Desk

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October 26, 2021

SERVICE VISIT

Quick, professional and excellent service.nothing complain. People are nice and kind . All questions be answered.very satisfied complain. People are nice and kind . All questions be answered.very satisfied More

by SILX81

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Matthew Melsheimer

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Oct 26, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your 5-stars! See you next time at Mercedes-Benz of West Chester!

October 24, 2021

SERVICE VISIT

We received great results with great customer service. Happy with entire experience from beginning to end! Happy with entire experience from beginning to end! More

by STGREENLEY

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Melissa

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Oct 26, 2021 -

Mercedes-Benz of West Chester responded

Thank you for rating Mercedes-Benz of West Chester five stars! We look forward to seeing you next time!

October 23, 2021

SERVICE VISIT

Very efficient and service reps were very polite The estimate was right on target. No surprises! estimate was right on target. No surprises! More

by VRMMZAZZALI

Verified Customer

Recommend Dealer

Yes

Employees Worked With

Miguel Flores, Greg Roth, Lynne Knox, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland

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Oct 25, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your support! See you next time at Mercedes-Benz of West Chester!

October 23, 2021

SERVICE VISIT

Good technical work in the car. But lacking on the delivery of a clean vehicle. delivery of a clean vehicle. More

by DGSQUARED

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Unknown

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Mercedes-Benz of West Chester - Service Center

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903 Reviews of Mercedes-Benz of West Chester - Service Center

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