Mercedes-Benz of West Chester - Service Center
West Chester, PA
903 Reviews of Mercedes-Benz of West Chester - Service Center
Time Well Spent ML350 was in for annual PA inspection and Type A service - and two new tires since they didnt pass inspection - all accomplished in 2.5 hours - while ML350 was in for annual PA inspection and Type A service - and two new tires since they didnt pass inspection - all accomplished in 2.5 hours - while I waited. To me my waiting time was well worth it spent in pleasant surroundings with coffee, cookies, and pop corn available. My service rep, Craig Muehlebach kept me well informed about progress and a precise explanation about condition of tires Ihave found his advice thru the years very helpful in decisions to be made about mv vehicle servicing options. More
Never answer call You guys never answer phone and never return voice mail.I called at least 5 times and left voice mail but nodody return my call. You guys never answer phone and never return voice mail.I called at least 5 times and left voice mail but nodody return my call. More
Tire and wheel issues on my 2015 SL 400 Excellent diagnosis and service. I needed a new tire due to a bubble and they found a cracked wheel. I particularly liked the voluntary multi point i Excellent diagnosis and service. I needed a new tire due to a bubble and they found a cracked wheel. I particularly liked the voluntary multi point inspection and complimentary car wash, J W Martin More
Excellent Friendly prompt courteous. Explains everything verbally and in writing. Itemized work to be done that day and work that needs to be done in the futur Friendly prompt courteous. Explains everything verbally and in writing. Itemized work to be done that day and work that needs to be done in the future More
Service visit Great service done in a timely fashion. Matt was responsive to my calls and reponded to MU inquiries in a timely fashion. The check in and check out w Great service done in a timely fashion. Matt was responsive to my calls and reponded to MU inquiries in a timely fashion. The check in and check out was super easy More
Service B & oil change Problems: • Charged full Service B cost even though we did not want the tires rotated. • Tires were inflated to 40 psi - even though the stic Problems: • Charged full Service B cost even though we did not want the tires rotated. • Tires were inflated to 40 psi - even though the sticker on the door says 35 for the front. •. Wash was poor - streaks and the insides of the doors were not cleaned. Service was timely, but not the quality we expected. More
My A service was fine BUT MY FRONT RIGHT TIRE HAS BEEN LOSI The service that I received was great However when my car was delivered back and I began to drive off I had air leaking from my right front tire The service that I received was great However when my car was delivered back and I began to drive off I had air leaking from my right front tire . I was driving on my way to my other medical practice and I had to fill the tire up twice in order to make it there . Then on my way home I needed to fill it up twice more in order to get home . I called and left a message on Thursday night but no one returned my call . I was out of town over the weekend and I had to take it this Monday morning October 1 to Mercedes of Cherry Hill they replaced the tire but I have to wait for the rim which will be there on Wednesday, October 3 . More
Scheduled service and windshield replacement This center is extremely efficient and courteous. They are responsive to all questions and always reviews your individual service coverage to make sur This center is extremely efficient and courteous. They are responsive to all questions and always reviews your individual service coverage to make sure you get the best deal possible. More
Excellent work My repair was done in record time and they even washed the car! The staff were very helpful and kind. I would recommend this place to any very one! My repair was done in record time and they even washed the car! The staff were very helpful and kind. I would recommend this place to any very one! More
Dependable I continue to work with and have confidence in Craig and his recommendations. He has been and continues to be sensitive around my needs and works with I continue to work with and have confidence in Craig and his recommendations. He has been and continues to be sensitive around my needs and works with me in that manner. More