Mercedes-Benz of West Chester - Service Center

Very satisfied with the service I received with Craig Every time I call Mercedes and speak with Craig for any services or questions about my car he is always helpful and very professional. I only call hi Every time I call Mercedes and speak with Craig for any services or questions about my car he is always helpful and very professional. I only call him.. Thanks Cecelia Brooks More

Craig did a fantastic Job I had an emergency with a blown tire and roadside assistance had to come and put on a spare. I was on the side of the road, late in the day with plent I had an emergency with a blown tire and roadside assistance had to come and put on a spare. I was on the side of the road, late in the day with plenty of traffic. That was a fantastic initial experience. . I came to service early the following morning, without an appointment, and I needed a quick turnaround. I had multiple court appearances that week. Craig got me immediately, arranged for loaner and my week went by seamlessly. Thank you Craig and MB of West Chester. Excellent customer service. More

Service Everyone was pleasant to deal with and my advisor Chris was very informative and the car was finished as promised. I will definitely be back for my ne Everyone was pleasant to deal with and my advisor Chris was very informative and the car was finished as promised. I will definitely be back for my next service. More

excellent service Team promptly greeted me and logged my info. They needed to order a part but were able to correct my tire pressure issue very quickly and I was on my Team promptly greeted me and logged my info. They needed to order a part but were able to correct my tire pressure issue very quickly and I was on my way. Outstanding service experience. More

Emergency My right front tire blew from a pothole at 4:30 PM. That’s when you really need a great dealership to save the day, and you guys delivered big time. T My right front tire blew from a pothole at 4:30 PM. That’s when you really need a great dealership to save the day, and you guys delivered big time. Thanks to Craig and the rest of the team More

Always great! working with Jennifer Jennifer Silva is just plain excellent when it comes to finding just the right car for our family. She has closed the deal on at least 5 cars for us Jennifer Silva is just plain excellent when it comes to finding just the right car for our family. She has closed the deal on at least 5 cars for us and she is always professional and patient. Craig and Mike in service are always greeting everyone with a smile. The customer acumen is outstanding and always willing to give great advice on service, More

Something has changed & it’s not for the better! I’m very disappointed in the service I received yesterday. I’ve been coming there for years & this time was NOT the same experience. Where’s Matt Cost I’m very disappointed in the service I received yesterday. I’ve been coming there for years & this time was NOT the same experience. Where’s Matt Costa? He was the best!!! This new guy, Matt Davis, shouldn’t be on the front-line in cust service. I’ve received better cust service at Jiffy Lube or PepBoys than I received yesterday at MERCEDES!! I’ve left an message for the service manager to call me, yet the day is almost over & I e not heard from him. More

Straightforward pricing, well done work I had a check engine light and a service due. The service agent recommended that I do the check engine fix before service. Turns out the fix was a s I had a check engine light and a service due. The service agent recommended that I do the check engine fix before service. Turns out the fix was a simple one so I did the service as well. The fix and service would typically be 1200+. They did it for 25% less. More

Above and Beyond Matt in the collision repair Dept has been very accommodating and meticulous with restoring my vehicle to like new condition. Fit me in without appoin Matt in the collision repair Dept has been very accommodating and meticulous with restoring my vehicle to like new condition. Fit me in without appointment. More

Service It was good and convenient and hassle free . Whole process of giving and getting car service was easy . I would recommend others too for quality of It was good and convenient and hassle free . Whole process of giving and getting car service was easy . I would recommend others too for quality of work . More