Mercedes-Benz of West Chester - Service Center

Another great service experience at Mercedes West Chester I greatly appreciated the timely updates and responses to my questions from Matthew Gunn concerning repair to my 2017 E Class. Thank you for great e I greatly appreciated the timely updates and responses to my questions from Matthew Gunn concerning repair to my 2017 E Class. Thank you for great experience More

wheel repair awesome job , my wheel looks like new and had the car back in half a day keep up the great work , could not be any happier awesome job , my wheel looks like new and had the car back in half a day keep up the great work , could not be any happier More

Routine maintenance Prompt courtesy service, completed as promised and washed my car at no charge. I waited because it only took a little over an hour to perform the serv Prompt courtesy service, completed as promised and washed my car at no charge. I waited because it only took a little over an hour to perform the service and the accommodations were top notch free coffee, WiFi , popcorn . A pleasant experience . More

Fast service and friendly staff Another good experience at MB of West Chester - got all work done complete and in a timely manor.. was able to get the work completed before I was eve Another good experience at MB of West Chester - got all work done complete and in a timely manor.. was able to get the work completed before I was even expecting it. More

Neglectful and Indifferent Yesterday, I came for 'Service A' to my C300. The gas tank to my courtesy car was empty and I had to get out of the loaner for them to put half a tan Yesterday, I came for 'Service A' to my C300. The gas tank to my courtesy car was empty and I had to get out of the loaner for them to put half a tank of gas. The interior of the loaner was filthy. The interior of the windshield was grimy, and dried coffee stains and dried food clumps were all over the center console. While driving to my office for work, the tire pressure gauge activated indicating 3 out of 4 tires were under pressurized. When I came later in the day to retrieve my car after having been serviced, I asked to speak to the service manager, but was told he was busy. I instructed the receptionist to have the service manager call me, but he never did. More

The best dealership for service I've ever used Dealerships often get a bad rap for service, but this one is an exception. Everything is first-rate, on time, fully explained, and provided with a lo Dealerships often get a bad rap for service, but this one is an exception. Everything is first-rate, on time, fully explained, and provided with a loaner car. Best service manager: Craig Muehlbach. Ask for him by name. More

Attention to details I was kept informed and up to date as my car went through the the body shop and service process. Matt Gunn was exceptional to deal with. Thanks I was kept informed and up to date as my car went through the the body shop and service process. Matt Gunn was exceptional to deal with. Thanks More

Dependable service in a timely manner Have used this delership since they opened and have always been satisfied with the time it took and the quality of the work very well done. Have used this delership since they opened and have always been satisfied with the time it took and the quality of the work very well done. More

Tom and Mike were great!! It started out rough with mechanic Mack but it was quickly resolved with Mike and Tom (mechanic). We will be back to service this wagon. It started out rough with mechanic Mack but it was quickly resolved with Mike and Tom (mechanic). We will be back to service this wagon. More

Love this place The people are very nice and professional. They know the product and will explain details of needed. I also like the cookies and pop corn. The people are very nice and professional. They know the product and will explain details of needed. I also like the cookies and pop corn. More