Mercedes-Benz of West Chester - Service Center

Car had gas smell through vents and transmission slipping Mercedes is always done a good job in reference to taking care of any problems that I've had with my car. They can seem to be reliable and pleasant. Mercedes is always done a good job in reference to taking care of any problems that I've had with my car. They can seem to be reliable and pleasant. More

Great service. Staff was prompt, respectful, knowledgeable and communicative. Appreciated the availability of the staff on a Saturday morning. The flat tire was not Staff was prompt, respectful, knowledgeable and communicative. Appreciated the availability of the staff on a Saturday morning. The flat tire was not expected! Thank you. More

The Service Manager -Very professional, kind and respectful. Craig was very professional, kind and respectful and worked patiently with me. He also kept me informed on the status of my vehicle and the expected t Craig was very professional, kind and respectful and worked patiently with me. He also kept me informed on the status of my vehicle and the expected time of completion. Thanks, Eric Knight More

Craig Rocks! So my service pro Craig M. At West Chester Mercedes is the best! He always keeps me informed and texts me prior to and after vehicle service. We actua So my service pro Craig M. At West Chester Mercedes is the best! He always keeps me informed and texts me prior to and after vehicle service. We actually purchased the vehicle at Wilmington Mercedes but their customer service and sales was so pathetic we made the switch to West Chester immediately. They are so professional and courteous, that I'm happy to make the drive from Delaware. Craig deserves a big fat raise! More

. Great Experience Great service team. Matt Davis is very helpful and genuine. Loaner car was given without hassle and I received updates from the service advisor with c Great service team. Matt Davis is very helpful and genuine. Loaner car was given without hassle and I received updates from the service advisor with complete and detailed discussion. More

Horrible customer service I drove over an hour and a half for service after getting my second Mercedes in September. I checked in and was not acknoweldged by staff then was tre I drove over an hour and a half for service after getting my second Mercedes in September. I checked in and was not acknoweldged by staff then was treated rudly and it took over an hour to have a staff member acknowledge me and argue that I did not have a tire and wheel package that I indeed do. The staff was unprofessional and told me typically to expect to wait 2+ hours to change a single tire. After dealing with BMW, Mercedes Devon and Cherry Hill and Audi-I will never return for service at your facility. I also was called “Miss” after correcting the staff member that I should be respectfully called Dr. as she saw listed. More

THE BEST SERVICE EVER! Craig Muehlback took care of me & gave me excellent service! The waiting area was amazing fully equipped with amenities for any needs. The wait is usu Craig Muehlback took care of me & gave me excellent service! The waiting area was amazing fully equipped with amenities for any needs. The wait is usually very quick depending what you’re getting done but no matter what, the waiting area is very comfortable & keeps you fully prepared for longer waits. More

Eduardo Millan & Miguel Flores Helped with Trade Assist In June called Roadside Service, car then damaged in SC; no help (MBUSA or Roadside Service). Millan/Flores heard about problem; solved it quickly! Ou In June called Roadside Service, car then damaged in SC; no help (MBUSA or Roadside Service). Millan/Flores heard about problem; solved it quickly! Outstanding!!! More

Frustration with a capital F This experience with Mercedes Benz of West Chester was frustrating: - had a lot of trouble trying to get ahold of Service Advisor Matt Davis to res This experience with Mercedes Benz of West Chester was frustrating: - had a lot of trouble trying to get ahold of Service Advisor Matt Davis to reschedule a drop off time: phone messages not returned; if returned call could not be answered, no voice mail was left. - Service Advisor's tone had attitude and was condescending - had to wait 25 minutes for car to be brought around at pick-up time; in fact, all 3 times that the car has been to MBWC for service, the wait for pick up has been at least 15 minutes. I would not highly recommend this service department to anyone and don't plan on using it in the future. More