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Mercedes-Benz of West Chester - Service Center
West Chester, PA
903 Reviews
903 Reviews of Mercedes-Benz of West Chester - Service Center
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Verified Customer
November 06, 2021
I have been with MB of West Chester since purchase of the first one, a 1999 SL500. They have served our needs, both purchase & service, on at least six more vehicles. We remain totally pleased. first one, a 1999 SL500. They have served our needs, both purchase & service, on at least six more vehicles. We remain totally pleased. More
by GEOWELK3
Employees Worked With
Lynne Knox, Stephen Bjorklund, Michael Strickland
November 06, 2021
Great work and hospitality to clients and fulfill most necessary things first and explained all troubleshooting for future repairs as well. Mike Strickland and Marissa necessary things first and explained all troubleshooting for future repairs as well. Mike Strickland and Marissa More
by GAJAKAW
Employees Worked With
Michael Strickland
November 04, 2021
This place is not near to my place. The service lead Matt told me that, they have something miss on my service, he didn’t told me what he missed. told me that, they have something miss on my service, he didn’t told me what he missed. More
by HTAIK
Employees Worked With
Matthew Melsheimer
November 04, 2021
Had service done two weeks prior to this one. Same problem occurred again. They charged me close to $3000 to fix it the first time and told me that they conducted a pressure test to check everything problem occurred again. They charged me close to $3000 to fix it the first time and told me that they conducted a pressure test to check everything was good. When I took it this time. I was charged almost $600 again. When I asked why I’m being charged, he told me that they needed yo replace another component. I reminded him that he toms me that everything was pressure tested and checked. I was very unhappy. I even spoke to the manager without any satisfactory answer. I will never take this cat again to any Mercedes dealership for service. In fact I will purchase another model car. I have been a Mercedes owner for over 20 years. The dealerships just want to meet there quota and financial objective fur that month. They will manufacture defects knowing that as consumers we are not educated enough to determine the facts of there findings. When I spoke to the manager I told him that I had the car checked at another certified mechanic shop that I use at times. They didn’t find any problems that this Mercedes dealer manufactured and found. I have the diagnostic paperwork showing the findings of a certified mechanic. I am currently speaking with my attorney in hopes if pursuing legal action against Mercedes dealership repair facilities. If you need to speak to me in regards to this matter. Please contact me on my cell phone number. Based on my dealings with the dealerships. I don’t hold hope on anyone reaching out to me from Mercedes corporate office. It is very disappointing and sad that your dealerships would take advantage of consumers for there lack of knowledge of mechanical matters. May God bless whoever is reading this. Paul Vangore. 215-251-5992 cell phone Email- rsrjvdeah@yahoo.com More
by RSRJVDEAH
Employees Worked With
Miguel Flores
November 03, 2021
I was a little disappointed that when I picked my car up it was not clean. It was actually more dusty then when I bought it there to be serviced. Other than that great service. I it was not clean. It was actually more dusty then when I bought it there to be serviced. Other than that great service. I More
by BROWNREENIE
Employees Worked With
William
October 30, 2021
Never had a problem.. always gracious, but the best part is they never say you need something and really you don’t… for me my service person is FANTASTIC! He makes the Dealership shine… be proud that you ha is they never say you need something and really you don’t… for me my service person is FANTASTIC! He makes the Dealership shine… be proud that you have him… west town PA More
by JRDR5737
Employees Worked With
Craig Muelback
