Mercedes-Benz of West Chester - Service Center

R350 service B was performed in addition to air suspension l Performed air suspension leakage test and found out there was a leak. It was under warranty, so they took care of it for free. Also checked front an Performed air suspension leakage test and found out there was a leak. It was under warranty, so they took care of it for free. Also checked front and rear breaker to make sure my long ride down to Florida is safe More

Service A I brought in car for service A and waited for it at the dealership because I was told it would take about an hour and a half. It took exactly an hour I brought in car for service A and waited for it at the dealership because I was told it would take about an hour and a half. It took exactly an hour and a half. Everyone was very friendly and efficient. More

Service I left Devon mb to deal with mike Davis. Just a good experience dealing with mike Davis thanks will try to lease another car my job changed things so I left Devon mb to deal with mike Davis. Just a good experience dealing with mike Davis thanks will try to lease another car my job changed things so if a deal can be worked out for me I would like to lease a new car again More

Service A and vehicle inspection Paul was quick and explained everything do I could get on my way. Called my husband to share results and actionable items. Thanks for loaner car too. Paul was quick and explained everything do I could get on my way. Called my husband to share results and actionable items. Thanks for loaner car too. More

B1 maintenance appointment I asked Craig Muehlbach if I could possibly have my car back by 1pm and he called me just after noon to tell me it was ready, even when we knew that t I asked Craig Muehlbach if I could possibly have my car back by 1pm and he called me just after noon to tell me it was ready, even when we knew that they had a backlog from day before due to the rainy weather. Very impressed! I appreciate the fact that my time is valuable in his eyes. He usually “comes through” if at all possible. More

Perfect service experience All aspects of my visit to the service sept were perfect as always thanks to Paul Graziano and team New brakes New tires New oil New filter All aspects of my visit to the service sept were perfect as always thanks to Paul Graziano and team New brakes New tires New oil New filter More

Great customer service Matt Gunn goes above and beyond!! Always accommodating I left a very happy kudos to Matt Gunn always helpful and goes above and beyond customer service ..Front desk was nice and frien Always accommodating I left a very happy kudos to Matt Gunn always helpful and goes above and beyond customer service ..Front desk was nice and friendly too More

Helpful, friendly, beautiful finished product! There were issues with my insurance company. My MB representative worked and got things resolved. My car looks beautiful and Ed completed in a timel There were issues with my insurance company. My MB representative worked and got things resolved. My car looks beautiful and Ed completed in a timely manner, despite the issues. More

Great Service Manager At This Dealership This is our 6th Mercedes Benz Lease, and we don't pay for the Services as they come with the Lease. We actually love everything about them when I need This is our 6th Mercedes Benz Lease, and we don't pay for the Services as they come with the Lease. We actually love everything about them when I need a service I get my same car or better as a loaner FREE, The services are all taken care of too in my lease, so there is no expensive services either. I even found out that the Service Manager lives in my Neighborhood and picks up my car and drops me off a loaner so I don't even have to take my car in for service. More

Service took all day The service rep.should ask the customer if they need their car back by a certain time. I did not ask and it took over 6 hours to get the car back. I The service rep.should ask the customer if they need their car back by a certain time. I did not ask and it took over 6 hours to get the car back. I had an appointment and thought it was a first come first served. More