Mercedes-Benz of West Chester - Service Center

Tire Installation / State Inspection Craig Muehlbach was our service advisor. He ensured all the requested work was accomplished on my vehicle. I am very please with the work performed a Craig Muehlbach was our service advisor. He ensured all the requested work was accomplished on my vehicle. I am very please with the work performed and having Craig as our service advisor. His personality is very calming and he is knowledgeable about the Mercedes product. plus you know your car is in good hands. And by the way, my car had a full tank of gas when I picked it up...I really appreciate that...thanks! More

Service is great just don’t return calls Very poor return of calls from service. Took 6 calls and finally a call to corporate to get through This is a major problem that had existed for a Very poor return of calls from service. Took 6 calls and finally a call to corporate to get through This is a major problem that had existed for a long time More

Happy Customer Our 4th car with this dealership... From Sales to service, always top notch. Will continue to buy our cars through West Chester Mercedes Benz.. Th Our 4th car with this dealership... From Sales to service, always top notch. Will continue to buy our cars through West Chester Mercedes Benz.. Thank you! More

Service on my GLE My 2017 GLE with 10,000 miles had developed a carriage noise & Techs determine that my left rear shock was faulty & replaced unit. Very satisfied wit My 2017 GLE with 10,000 miles had developed a carriage noise & Techs determine that my left rear shock was faulty & replaced unit. Very satisfied with service. More

Terrible Unfriendly. Untimely with no regard to my time. I am not going into the full discussion as time doesn't permit. My time is valuable and the service d Unfriendly. Untimely with no regard to my time. I am not going into the full discussion as time doesn't permit. My time is valuable and the service department there doesn't seem to care about that. More

A Service Service provided was excellent, but the friendliness and communication when dealing with customers could improve. This was my first service for my veh Service provided was excellent, but the friendliness and communication when dealing with customers could improve. This was my first service for my vehicle at Mercedes-Benz of West Chester, and I was not guided through the process properly; they assumed I knew what I was doing and where I should be going. Besides the minor things, I would recommend this dealership to family, friends, and others for both service and sales! More

Great service experience My car came in for low beam lights out! They also found a recall and did that too! Lastly, found a nail in my rear tire and plugged it for free! They My car came in for low beam lights out! They also found a recall and did that too! Lastly, found a nail in my rear tire and plugged it for free! They toppec off fluids and washed the car for free! Everything was done quickly and they couldn’t be more accommodating! More

GLK 350 Battery Pleasantly surprised to get an early appointment for the next day. Paul kept me informed on the diagnosis and progress. The waiting area was ver Pleasantly surprised to get an early appointment for the next day. Paul kept me informed on the diagnosis and progress. The waiting area was very nice and I had a short wait. Very nice service. More

Excellent and complete service. My car was brought in for regular service which was handled very efficiently, including the loaner car process. All work was completed on time - wel My car was brought in for regular service which was handled very efficiently, including the loaner car process. All work was completed on time - well done! More

Extr Mile Craig H went the extra mile to make sure that my insurance was included in the repairs. He also kept me updated on timeline of repairs and ETA. Craig H went the extra mile to make sure that my insurance was included in the repairs. He also kept me updated on timeline of repairs and ETA. More