Mercedes-Benz of West Chester - Service Center

Great Customer Service Always a friendly face greeting you. Very pleasant atmosphere. Very quick and thorough service. Never was dissatisfied with the quality of work done o Always a friendly face greeting you. Very pleasant atmosphere. Very quick and thorough service. Never was dissatisfied with the quality of work done on my car. Thank you. More

On time and excellent Had a mishap with a pot hole which caused a blowout. The Service Dept. was on the spot with a fast replacement of the tire, under fender cover and a w Had a mishap with a pot hole which caused a blowout. The Service Dept. was on the spot with a fast replacement of the tire, under fender cover and a wash for my Benz. Great work! More

“The Best or nothing.” It really is true. Mercedes-Benz of Westchester is a truly outstanding dealer. The waiting area is classy and comfortable with complementary coffee a It really is true. Mercedes-Benz of Westchester is a truly outstanding dealer. The waiting area is classy and comfortable with complementary coffee and snacks. The service department communicates with you by phone or text during the process to keep you updated on the progress Being made on your vehicle. More

Express service The express service for a unexpected issue solved the problem relatively quickly and properly. This no appointment needed service was efficient and The express service for a unexpected issue solved the problem relatively quickly and properly. This no appointment needed service was efficient and preformed professionally. The comfortable waiting area was appreciated. More

Overall disappointing - updates to my first visit 1st experience and highlights: Took my car, 2018 mercedes, which is at ~3000 miles to the service for "schedule maintenance, recall and state inspect 1st experience and highlights: Took my car, 2018 mercedes, which is at ~3000 miles to the service for "schedule maintenance, recall and state inspection". Received the car back with: - Broken/fallen apart windshield wiper (windshield and wiper had to be replaced) - Due to broken wiper blade, windshield was scratched, and the windshield had to be replaced on my 2018 mercedes - scratch on the paint (had to be repaired) - light color interior, at "three different points" (two-side panels and top), was permanently stained with black grease marks to a point where the cleaning would not be an option. (2 sections were cleaned but still have stains, and one side panel had to be replaced) 2nd experience and comments: The car had to stay at the service ~ 4-day to get parts replaced, repaired and corrected. Service also agreed that this is unacceptable and had to be corrected. To give credit to GM and Service Manager, they reacted timely, correctly and properly (thanks for that), repairs were done and the car was delivered to my home with full tank of gas, nonetheless, this should not have happened, especially at Mercedes dealer. I still cannot understand how all these have occurred. Support from GM and Service Manager was great, they followed up with me multiple times, and inspected the work before the delivery to ensure it is acceptable, BUT, i have to rate based on overall experience. More

Excellent service! It is my second Mercedes-Bens that I bought from West Chester dealership and they provide the outstanding after sale service. Employees at this dealer It is my second Mercedes-Bens that I bought from West Chester dealership and they provide the outstanding after sale service. Employees at this dealership are polite and treat customers with utmost respect. Nellie Sarukhanyan President PAMIR ELECTRONICS CORP. More

Sprinter Alternator Replacemnt Matt overall did a good job of escalating a situation in involving the alternator in my favor, which I appreciated. The overall product (2015 Sprinte Matt overall did a good job of escalating a situation in involving the alternator in my favor, which I appreciated. The overall product (2015 Sprinter) seems to be plagued with defects, so Matt's service was appreciated. The shuttle / customer service desk was another issue altogether. The service rep there waved me off and ignored me when I approached. After a few minutes, she finally looked at me and conceded she thought I was one of the technicians. Pretty lame. All I wanted was a shuttle ride to my home 5 minutes away. Once my vehicle was ready, I paid for it online, and tried unsuccessfully twice to get a shuttle to pick me up -- in one case, I was left hanging on hold; in another case (the chat function) I was told that they would get my request over to the shuttle desk (never happened). Very poor service for a high end brand like luxury. When I showed up to pick up my vehicle, Matt was busy so the service rep didn't know my situation. I had to explain to him that I had already paid for the repair. I also own a BMW and the service at Otto's across the street is 100% better and is absolutely a reason why I would opt for a BMW over a Mercedes. More

Excellent service as always Excellent service led by Craig Muehlbach! Professional treatment, good price alongside clear explanation of the nature of service Rental car clean Excellent service led by Craig Muehlbach! Professional treatment, good price alongside clear explanation of the nature of service Rental car clean and the process to get it is easy More

Excellent and always Consistent!! Mercedes in West Chester takes care of any issues or concerns with my New 2019 G Wagon and my prior G Wagon. I will always buy my G wagons with this Mercedes in West Chester takes care of any issues or concerns with my New 2019 G Wagon and my prior G Wagon. I will always buy my G wagons with this team.😊 More

Customer Service As always very accommodating , professional and efficient! My car had broken down and had to be towed for diagnostics and service. Craig Muhlenberg w As always very accommodating , professional and efficient! My car had broken down and had to be towed for diagnostics and service. Craig Muhlenberg was able to fit the car in for service and repair quickly More