Mercedes-Benz of West Chester - Service Center

Consistently poor customer service I rarely complain about poor customer service but I need to make an exception in this case. Every experience I’ve had at this dealership has been bad I rarely complain about poor customer service but I need to make an exception in this case. Every experience I’ve had at this dealership has been bad. I have noticed several common issues that I believe are mostly caused as a result of poor management. The service consultants appeared to be overwhelmed with too much work and were in such a rush to get you in and out that they did not have time to answer questions or explain things. Some were actually condescending. It is also extremely difficult to reach your service advisor for a status update in the afternoon and calls are not returned. On numerous occasions I was not able to reach anyone at all with in the service department. Although I would usually drop my car off in the morning for simple scheduled maintenance, it would not be ready till late afternoon or early evening. On one occasion they didn’t even have a chance to look at the vehicle that day. I had made it very clear in the morning that I needed my car back that day and was not able to return the next day due to prior commitments and an upcoming trip. I have left several messages and comments requesting to speak to upper management about the issues that I have observed. However, I never get a call back. I would however like to end this review on a good note.... The valets have always been very respectful and professional. More

Bodywork Work was done in an appropriate amount of time, and communication was made on a regular basis to keep me up to date. The staff at Mercedes Benz of We Work was done in an appropriate amount of time, and communication was made on a regular basis to keep me up to date. The staff at Mercedes Benz of West Chester are always respectful and professional. More

totally awesome From sales to service, these people know their product from the ground up. If you want to buy a new and/or service an existing Mercedes go to Mercede From sales to service, these people know their product from the ground up. If you want to buy a new and/or service an existing Mercedes go to Mercedes Benz of West Chester. More

General impression of service experience Service personnel are extremely knowledgeable and have worked together to solve any problems I have had, all of which were minor, and were very flexi Service personnel are extremely knowledgeable and have worked together to solve any problems I have had, all of which were minor, and were very flexible with getting the auto in and picking it back up when finished. More

Fantastic service I always have a positive experience when getting my car serviced at MB of WC. The entire staff always treats me with courtesy. Thank you. I always have a positive experience when getting my car serviced at MB of WC. The entire staff always treats me with courtesy. Thank you. More

Great job repairing my 500SL - looks brand new! The team at Mercedes Benz of West Chester was thorough, honest, and knowledgeable about the process and what needed to happen to repair my SL500 after The team at Mercedes Benz of West Chester was thorough, honest, and knowledgeable about the process and what needed to happen to repair my SL500 after I had a collision in early December. They handled everything and made it a much less stressful experience than what I thought it would be. My car looks brand new! It is a 2005 with low mileage, so getting it back looking like brand new was really more that I expected. I am really pleased and thrilled with the quality of work done and with my car! Thank you!!!!! More

They are the best They treat me like I’m somebody not like some random guy off the street always polite an professional and caring my me very comfortable while I waited They treat me like I’m somebody not like some random guy off the street always polite an professional and caring my me very comfortable while I waited More

Unparalleled Excellence The quality of the work that they do is excellent. Their technical and engineering skills are demonstrably at the highest levels. The professionalism— The quality of the work that they do is excellent. Their technical and engineering skills are demonstrably at the highest levels. The professionalism—-in the sense of doing nothing less than their very best—is impressive. And good customer relations— their courtesy and concern for customer satisfaction—make them first choice for two generations in our family. We will continue to return to them time after time. Highly recommended. More

The service was professional and courteous. Chris was very professional and courteous in his explanation of the service that was to be performed on my car and also provided a print out of the se Chris was very professional and courteous in his explanation of the service that was to be performed on my car and also provided a print out of the service items. More

Auto Repair Purchased new GLC 300. Back bumper needed to be repainted because of deep scratches. WC Mercedes did excellent job provided excellent service. Recomme Purchased new GLC 300. Back bumper needed to be repainted because of deep scratches. WC Mercedes did excellent job provided excellent service. Recommend to friends and clients More