Mercedes-Benz of West Chester - Service Center

A great experience At Mercedes dealership.Enjoyed working with this dealership. Great quality product, good service and excellent sales staff. Would recommend to friend At Mercedes dealership.Enjoyed working with this dealership. Great quality product, good service and excellent sales staff. Would recommend to friends and family. More

great dealership Every interaction is 100% customer centric. Great experience and will continue to purchase cars and have them serviced here. I will be recommending Every interaction is 100% customer centric. Great experience and will continue to purchase cars and have them serviced here. I will be recommending MB to my friends! More

The service on my Mercedes They were very professional and knowledgeable with handling my service needs on my Mercedes E-350 inspection and check-up. They made sure I had transp They were very professional and knowledgeable with handling my service needs on my Mercedes E-350 inspection and check-up. They made sure I had transportation requirements handled quickly. More

Car service made easy and fun I had my GLC serviced recently. I was pleasantly surprised when I was offered a priority service appointment. Us usually I stop in, get a loaner, a I had my GLC serviced recently. I was pleasantly surprised when I was offered a priority service appointment. Us usually I stop in, get a loaner, and come back after the the work is finished. But this time Craig Muelbach told me that I could come by, wait for the car and go with every thing done in about an hour. So I did. It usually takes almost that long to drive up get the car and go home anyway. What a pleasure. As soon as you drive in there is somebody to meet you, you go in see Craig and he tells you all is ready. I went in to a very nice customer waiting area and had a great cup of coffee. Sitting at the bar I enjoyed talking with other customers there. In a little over an hour Craig came out to tell me my car was done, had been washed and I was ready to go. I wish I could get a doctor's appointment that went this well. This is my fourth car from this agency, and they keep finding ways to make me more and more happy that I have. Service is what brings me back again and again and Mercedes-Benz of West Chester and Craig have really gotten it right. Thanks to all. More

Amazing service and customer focus Amazing service and effort to make everything effortless. They go the extra mile to make sure that all aspects are down right and the service is perfo Amazing service and effort to make everything effortless. They go the extra mile to make sure that all aspects are down right and the service is performed right the first time. The ability to put you into a comfortable loaner that you are familiar with. They go the extra mile to work with your insurance and get things resolved to your benefit. More

Good overall - can be better Good service good overall. I would like to see that a person actually answered the phone instead of reaching voicemail. Phone calls need to be returne Good service good overall. I would like to see that a person actually answered the phone instead of reaching voicemail. Phone calls need to be returned in a more timely manner, More

Tire leak The technicians resolved the slow tire leak problem when the service provider who sold me the tires could not. The other provider identified the prob The technicians resolved the slow tire leak problem when the service provider who sold me the tires could not. The other provider identified the problem correctly but were unable to correct it. I conclude Mercedes had the skill and experience the other service provider lacked. More

Quick and easy Always fast and efficient service. I stop on my way to work, drop car, get loaner and am out the door quickly. They call/text with updates and ask bef Always fast and efficient service. I stop on my way to work, drop car, get loaner and am out the door quickly. They call/text with updates and ask before additional services are performed. You can pay online so taken care of before you even get there to pick up car. More

Great service, friendly staff Quick efficient service, clean waiting area with many amenities, staff very friendly and helpful. Although this was right after the holidays they comp Quick efficient service, clean waiting area with many amenities, staff very friendly and helpful. Although this was right after the holidays they completed the work the following day. More

Brake Repair I called for a price to do my brakes, the good news was the work was done to my satisfaction and below the estimate they gave me. Who DOSENT get ge I called for a price to do my brakes, the good news was the work was done to my satisfaction and below the estimate they gave me. Who DOSENT get get excited about that More