Mercedes-Benz of West Chester - Service Center

Practical and informative. The service representative was knowledgeable and practical in discussing the service need to include the dialog on service price point. The process of The service representative was knowledgeable and practical in discussing the service need to include the dialog on service price point. The process of explaining the complete understanding of the service need was a good. More

Poor service Zero help, useless employees standing around. Just plain poorly run store. No one seemed to know what was going on with vehicle and didn’t look for an Zero help, useless employees standing around. Just plain poorly run store. No one seemed to know what was going on with vehicle and didn’t look for answers to help . More

Always up to Par! I can always rely on Matt Reimel to answer questions about anything. This was my first service since I bought my suv and I was wondering what “Service I can always rely on Matt Reimel to answer questions about anything. This was my first service since I bought my suv and I was wondering what “Service A” included. He explained before helping me schedule an appointment and shop around for another suv for my mother-in-law. Though the dealership is a bit far from my home, I will continue to go there every time I need anything. More

Stone Walling the problem Claim vehicle within tolerance but will not show me the tolerances - that’s for techs only. Replaced tires no charge, no documentation, but still mai Claim vehicle within tolerance but will not show me the tolerances - that’s for techs only. Replaced tires no charge, no documentation, but still maintain no problem. Contradictory. Couldn’t get a trade value to try to work a trade - seems they want to be distanced from the vehicle. This is a 2018 - not a vintage beater. Will dump at a loss and move o. From MB. More

Efficient I trust the service department to keep my automobile running well. I depend on the department to keep me safe and that the car performs well, as I re I trust the service department to keep my automobile running well. I depend on the department to keep me safe and that the car performs well, as I rely on my transportation more than most. More

We are always treated wonderfully at the dealership. We have always been treated wonderfully at the dealership. The staff is always professional and any problem we ever have is always completed correctly We have always been treated wonderfully at the dealership. The staff is always professional and any problem we ever have is always completed correctly. We have bought and serviced our cars there for 25 years. More

Missed diagnosis . I brought my wife’s 2010 C300 To this dealer. The car was leaking power steering fluid. They stated that it was because the seals of the steering . I brought my wife’s 2010 C300 To this dealer. The car was leaking power steering fluid. They stated that it was because the seals of the steering box fluid reservoir were degraded And That’s recommended changing them. My wife drove the car back home and by the time she got home the fluid had emptied out again. Carr brought back, and it turned out that it was one of the high-pressure steering hose that was leaking. The hose was changed and again we were charged more money. The worst thing was that the service manager refused to believe that they did the wrong repair. He took 10% off the second incorrect repair. It was a missed diagnosis. Plain and simple More

Service comments Car is always repaired correctly the first time. People are always friendly and helpful. They treat you like family. Repairs are always completed on t Car is always repaired correctly the first time. People are always friendly and helpful. They treat you like family. Repairs are always completed on time and vehicle is always returned clean. More

Greatttt!!!! The great customer service and friendly atmosphere, good parts prices and labor. I like that you don't have to an appointment you can just bring your The great customer service and friendly atmosphere, good parts prices and labor. I like that you don't have to an appointment you can just bring your car in anytime More