Mercedes-Benz of West Chester - Service Center

Facilities are always clean and comfortable. Employee's are always courteous. Service writers are knowledgeable and ready to explain what’s needed and why. Work is timely and the dealership provides compar are always courteous. Service writers are knowledgeable and ready to explain what’s needed and why. Work is timely and the dealership provides comparable loaners allowing you to go about your business with seamless interruptions. More

During my last service last month. I asked to please check the gas lock for me,on two occasions I was unable to open the door to pump my gas.Each time I topped the door; I heard clicking sounds, door co check the gas lock for me,on two occasions I was unable to open the door to pump my gas.Each time I topped the door; I heard clicking sounds, door could not open. My request was ignored. I do understand, they are very busy even when you call; it’s very difficult to get through. The service that I used to get few years ago is not the same! More

I am satisfied with the service and service advisor is very knowledgeable. It is done on time and resolved the issue. Also service advisor gives reasonable discount of entire service very knowledgeable. It is done on time and resolved the issue. Also service advisor gives reasonable discount of entire service More

Craig in service is always so helpful. He always makes sure all the work I need gets done & answers all my questions. If u have to wait the service waiting room is beautiful! sure all the work I need gets done & answers all my questions. If u have to wait the service waiting room is beautiful! More

They treat me well and always do what they say they will do. The facility is clean and comfortable. The service personnel are first rate. do. The facility is clean and comfortable. The service personnel are first rate. More

My service experience is always wonderful Craig , cannot be more helpful and pleasant to deal with. I am hoping you add pickup and delivery drivers since dropping off and picking up my car during the week be more helpful and pleasant to deal with. I am hoping you add pickup and delivery drivers since dropping off and picking up my car during the week can be difficult More

My most recent visit was for routine maintenance. Customer service was impressive. Paul Graziano was great. Loaner vehicle was convenient and nice. Paul was thorough and informative and had me in Customer service was impressive. Paul Graziano was great. Loaner vehicle was convenient and nice. Paul was thorough and informative and had me in and out of there. I never submitted a review after purchasing my vehicle a few months back, but I would like to note that it was by far the best experience I have had in purchasing a car from a dealership. My Sales Rep, Valante Pappas, was positive, friendly, professional, knowledgeable and personable. I walked in for a test drive and he found the perfect fit for me within minutes. A couple hours later I was a first-time Mercedes owner. Thank you! I’m grateful! Loving the wheels! More

Very easy to get an appointment. Repairs are completed in a timely manner. The staff is always kind, courteous, and professional. I would recommend this dealer to anyone looking for a Mercedes in a timely manner. The staff is always kind, courteous, and professional. I would recommend this dealer to anyone looking for a Mercedes More

It took three calls to get an appointment after at least five notices of air bag recall. At first the parts were not available. The second and third I have no idea because no one called back. Once in the five notices of air bag recall. At first the parts were not available. The second and third I have no idea because no one called back. Once in the service que everything went well. More

I like the service department staff. Everything was good except the price. Checked local shop and the 1000$ price was half from them. Airflow sensor except the price. Checked local shop and the 1000$ price was half from them. Airflow sensor More