Mercedes-Benz of West Chester - Service Center

Paul Forsyth and his team were truly amazing! They make the process easy and very inviting. The relaxed atmosphere, makes you feel comfortable and at home! the process easy and very inviting. The relaxed atmosphere, makes you feel comfortable and at home! More

Cannot keep their promise! Customer representative is not responsible. The guy only know how to ask you pay more for unnecessary maintenance. Promised to return my car in three Customer representative is not responsible. The guy only know how to ask you pay more for unnecessary maintenance. Promised to return my car in three days for the steering recall, he added three more days to return my car. Until I called the manager, they returned my car on the due day. More

I always love coming to the dealership, everyone very friendly, professional, and efficient. The staff is easy to work with, but sometimes there are issues with phone pickup & message return. friendly, professional, and efficient. The staff is easy to work with, but sometimes there are issues with phone pickup & message return. More

I had a great experience with the service team! Courteous, professional, quick and knowledgeable! Matt Gunn runs a great department! I would have no hesitation recommending them! Courteous, professional, quick and knowledgeable! Matt Gunn runs a great department! I would have no hesitation recommending them! More

I had a vibration and a pull to the left. All problems were repaired. The best service department in the TriState area. The service advisor is excellent! were repaired. The best service department in the TriState area. The service advisor is excellent! More

“Totally satisfied —excellent service!” —words you seldom see in a review of a car dealership’s service. MB of West Chester is the exception. Colin Hanna see in a review of a car dealership’s service. MB of West Chester is the exception. Colin Hanna More

The young men who greet you at your car are always polite and helpful. They are the most attentive employees at Mercedes. The level of one- on-one communication in the sales department and with the service r and helpful. They are the most attentive employees at Mercedes. The level of one- on-one communication in the sales department and with the service representatives has declined. More

Always a pleasure and excellent service! From sales to service, they always exceed expectations and are kind and fair. I’d highly recommend this dealership. I’ll not be shopping anywhere else! service, they always exceed expectations and are kind and fair. I’d highly recommend this dealership. I’ll not be shopping anywhere else! More

Worst service ever! They never fixed my problem, did not even try. I will not get mercedes benz cars at all and wont advice to anyone. even try. I will not get mercedes benz cars at all and wont advice to anyone. More

Always fantastic Craig M was immediately responsive and had Roadside out to Vic my flat and change the tire. It was covered under highway warranty had Roadside out to Vic my flat and change the tire. It was covered under highway warranty More