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Mercedes-Benz of West Chester - Service Center
West Chester, PA
903 Reviews
903 Reviews of Mercedes-Benz of West Chester - Service Center
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April 23, 2020
The service is accommodating and efficient. Love the same day express service option and status updates by text message. Greatly appreciate that they provide a loaner vehicle each time. day express service option and status updates by text message. Greatly appreciate that they provide a loaner vehicle each time. More
by Vms
Verified CustomerEmployees Worked With
Jennifer Silva
April 22, 2020
Well organized! Fair and thorough service department that gives constant updates on service that is being performed on your vehicle. There is always a follow up and if there are any issues they do not h that gives constant updates on service that is being performed on your vehicle. There is always a follow up and if there are any issues they do not hesitate to get things corrected. More
by JIMH28
Employees Worked With
Matt Davis- Service Department
April 21, 2020
My car was damaged during a routine oil change. Brought in an AMG for service and get the car back with the emblem on the engine cover broken. Dealership denied wrong doing and did nothing to offer assist in an AMG for service and get the car back with the emblem on the engine cover broken. Dealership denied wrong doing and did nothing to offer assistance in the matter. When you pay ~$200 for an oil change, not the service you expect. More
by John
Employees Worked With
Matt
April 21, 2020
Thank you for good service! I was in and out quickly. Seemingly with the virus,not all staff available I notice extra courtesy!! Would rate 20 for last service I had. Seemingly with the virus,not all staff available I notice extra courtesy!! Would rate 20 for last service I had. More
by KKAYGC3
Employees Worked With
Matt Davis
April 21, 2020
Brought the car in for inspection, yearly maintenance, and recall work during the pandemic. The Service Advisor, Chris Daniels, handled everything. The car was done when on time, clean, and all work was p and recall work during the pandemic. The Service Advisor, Chris Daniels, handled everything. The car was done when on time, clean, and all work was performed. The waiting area was clean and the number of people present was limited for s as fettuccine reasons. More
by FUREY3
Employees Worked With
Chris Daniels
April 20, 2020
Excellent work, not cheap Service is very good, with every detail attended to. When I pick up my car from MBWC I know everything will be right, and the car will drive like new. Service is very good, with every detail attended to. When I pick up my car from MBWC I know everything will be right, and the car will drive like new. If the costs were a bit lower, this would definitely warrant a 5 star rating. More
by PWJOHNSON99
Employees Worked With
Faz Mehmood
April 17, 2020
My car was scraped and damaged when I dropped it off for service. They fixed it but no compensation given. They didn’t seem bothered by the huge inconvenience it was. Would not recommend. Customer service i service. They fixed it but no compensation given. They didn’t seem bothered by the huge inconvenience it was. Would not recommend. Customer service is subpar. More
by SLV
Employees Worked With
Paul, Matt
April 17, 2020
I have bought two cars and was treated marvelously. The service department is even better. I have been treated very fairly and with compassion. Thanks. service department is even better. I have been treated very fairly and with compassion. Thanks. More
by SBTIENA130
Employees Worked With
CRAIG MUEHLBACH-The best. , Faz Mehmood
April 17, 2020
Work is always outstanding, prompt, efficient, courteous and complete. Craig is a great rep, of both Mercedes and the dealership. He is a credit to MBUSA. and complete. Craig is a great rep, of both Mercedes and the dealership. He is a credit to MBUSA. More
by JACKRGEE
Employees Worked With
Mohammed
April 17, 2020
The dealership respects their customers with me been an example. I spent about six hours at the dealership and every one that I saw was asked if I was ok or needed help example. I spent about six hours at the dealership and every one that I saw was asked if I was ok or needed help More
by Foday y Mansaray
Employees Worked With
Jose
