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Mercedes-Benz of West Chester - Service Center

West Chester, PA

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903 Reviews

903 Reviews of Mercedes-Benz of West Chester - Service Center

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September 26, 2020

Took ML350 in for 50K mile A service, ended up spending two days there for service plus replacement of transfer case seal. Never heard of this in a vehicle with this mileage. Dealer is OK - it's just our More

by DWM - CHADDS FORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Grazizno
Sep 27, 2020 -

Mercedes-Benz of West Chester responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 24, 2020

We had an unexpected service issue on our E350 wagon that ultimately resulted in a part needing to be ordered from Germany. In the interim, the car was considered unsafe to drive. We needed something of comp More

by Tom Chapin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Forsyth
Sep 24, 2020 -

Mercedes-Benz of West Chester responded

Tom, Thank you for taking the time to tell everyone about your experience. We are glad you had a great experience. We hope to see you again for all your vehicle service and purchase needs.

September 23, 2020

Damian noticed my car had not been washed (after a $1,200+ brake repair) as he was bringing it out to me and offered to take care of that. Which he did, very quickly and I really appreciated that he More

by A Ergon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damian in service
Sep 24, 2020 -

Mercedes-Benz of West Chester responded

Thank you for choosing Mercedes-Benz of West Chester, your feedback and rating mean a lot to us. We're glad Damian was able to help, and we hope to see you again!

September 21, 2020

Excellent service done and very useful information was provided by Matt Davis. I always appreciate the best service provided by Mercedez Benz of West Chester. More

by ZAID HOSSAIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Davis
Sep 21, 2020 -

Mercedes-Benz of West Chester responded

Thank you, Zaid, for sharing your thoughts about your experience with Mercedes-Benz of West Chester. We appreciate your business and hope to see you again soon!

September 19, 2020

A dealership is only as good as the people who work there. My service rep is Matt Davis. He actually makes the experience of bringing my car in for repairs pleasant. His knowledge, ability to explain m More

by SteveB27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Davis
Sep 21, 2020 -

Mercedes-Benz of West Chester responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy so it is great to hear about your excellent experience with Matt here at Mercedes-Benz of West Chester.

September 18, 2020

Always treats and job well done. All my cars service there. Mike Strickland Jr. is an excellent service manager. Thanks to the whole team working under him. More

by GAJAKAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Strickland
Sep 19, 2020 -

Mercedes-Benz of West Chester responded

Thank you for your business and this review! We're happy to hear that Mike and the team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 17, 2020

Extremely disappointed and angry that when I went to pick up car , only 1 person, of 11 inside was weRing a mask. Demonstrates no regard for customers or PA safety mandates. Called and left message with mana More

by CMERRITT2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember manager name
Oct 02, 2020 -

Mercedes-Benz of West Chester responded

Hello, Thank you for taking time to post your comments from your recent service experience. The safety of our clients and employees, is of utmost importance and we take these concerns seriously. For the safety of our clients and employees, our employees are required to comply with CDC guidelines and state and local regulations when it comes to wearing masks and practicing social distancing. We reinforce these protocols regularly with our employees and have even made improvements throughout the dealership, most recently in the service area, to ensure these safety practices are met. That said, mistakes can happen - so again I appreciate your posting - we'll be sharing this with our team. Our Service Manager will reach out to you as there was not a voicemail received. Sincerely, Amy Hamilton Fixed Operations Specialist ahamilton@yourmercedes.com

September 17, 2020

Great service. Done on time. Doesn’t try to find things to fix that aren’t broke. Honest about what they find and let you know what needs attention in the near future. More

by BETTYSTEVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Sep 17, 2020 -

Mercedes-Benz of West Chester responded

Betty, Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of West Chester. Please don't hesitate to reach out if you need anything else.

September 17, 2020

Paul Grazziano, the genuine gentleman for all seasons, was as usual patently prompt and patient, constructively instructive , splendidly thorough and good spirited consummate service professional More

by WASHINGT
Recommend Dealer
Yes
Employees Worked With
Paul Grazziano
Sep 17, 2020 -

Mercedes-Benz of West Chester responded

Hello, Thank you for the kind words for our service department! We look forward to sharing your compliments with Paul and our team and don't hesitate to let us know if we can be of further assistance.

September 16, 2020

Said I needed breaks but I just had breaks replaced at another Mercedes Benz dealership. Will not go there again. This is the second occurrence of this type of situation. They are money hungry More

by KARIMAELAMIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Reimel
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