Mercedes-Benz of West Chester - Service Center

I have been a customer at this dealership for about 13 years and whether I am purchasing a new car with Jennifer Silva and/or I’m in the Service Department with Craig Muehlbach, my experience is exception years and whether I am purchasing a new car with Jennifer Silva and/or I’m in the Service Department with Craig Muehlbach, my experience is exceptional and any concerns with the car are always addressed. Each are professional, knowledgeable, personable and this keeps me as their number one customer!!! Cheryl Trotter More

Didn’t reset my oil life on the vehicle and didn’t top off none of my fluids but it’s okay I probably won’t be back. off none of my fluids but it’s okay I probably won’t be back. More

Maintains service to specs and interval a or b. Oil change and blue tec addititive completed.vehicle loan service provided without delay. Car delivered on time. change and blue tec addititive completed.vehicle loan service provided without delay. Car delivered on time. More

Excellent service and thorough communication about my vehicle’s assessments and attempts at clarifying the issues presented. I also appreciated how seamless the process was at getting my loaner vehicle. vehicle’s assessments and attempts at clarifying the issues presented. I also appreciated how seamless the process was at getting my loaner vehicle. I was in and out which was perfect! More

I always have a good experience when my car is on for service. My Service Writer is Paul, and he is knowledgeable and communicates quickly any information relevant to my vehicle. service. My Service Writer is Paul, and he is knowledgeable and communicates quickly any information relevant to my vehicle. More

Efficient, friendly and speedy! All you could ask for! Paul G was super helpful and helped my get all I needed sorted! Was a pleasure! Paul G was super helpful and helped my get all I needed sorted! Was a pleasure! More

Everyone was nice but I do not like having to pay for a rental n I live near fort Washington dealership and I had to come all the way to west chester to be seen sooner so this incorporated a toll as well. rental n I live near fort Washington dealership and I had to come all the way to west chester to be seen sooner so this incorporated a toll as well. Soo I have to pay rental n toll it cost me n I don't think that it is right! I try not to bring the car to the dealership because of this rental mess. More

They did a awesome job with inspecting, cleaning and detailing a pre-owned Mercedes that I just recently purchased from a private owner. Totally happy with their services! detailing a pre-owned Mercedes that I just recently purchased from a private owner. Totally happy with their services! More

On time for maintenance Excellent loanerCalled when On time for maintenance Excellent loaner Called when ready Washed & cleaned interior Always do an excellent job & very clean facility The Serv On time for maintenance Excellent loaner Called when ready Washed & cleaned interior Always do an excellent job & very clean facility The Service people are very courteous More

Went above and beyond to ensure the service was completed to full satisfaction. I received communication through the process. Staff was very friendly and patient to full satisfaction. I received communication through the process. Staff was very friendly and patient More