Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Mercedes-Benz of West Chester - Service Center

West Chester, PA

not yet
rated
903 Reviews
Call Service Center (484) 313-1100

903 Reviews of Mercedes-Benz of West Chester - Service Center

Sort by
December 02, 2020

Didn’t help me. Took my car for longer than I thought. Didn’t call me back to follow up. I had to call to check on my car. Told me they didn’t have the auxiliary battery for my car and it needs to be o More

by SLATCHES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
December 02, 2020

Good service, kept me informed of any changes in service, delivery of parts, and pricing. Nice and friendly staff. Very knowledgeable about my kind of car and the work that needed to be done. More

by Denae23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Silva
Report | Print
Dec 08, 2020 -

Mercedes-Benz of West Chester responded

Thank you for providing us with a positive review. As a Mercedes-Benz owner it's important to us that we deliver a positive client experience and we're happy to hear that we met your expectations!

December 01, 2020

Very helpful and professional . No pressure. Showed us exactly what we were looking for. Answered all our concerns. We will recommend west chester dealer to all our friends More

by Max
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Roth
Report | Print
Dec 08, 2020 -

Mercedes-Benz of West Chester responded

Thank you, Max. Purchasing a Mercedes-Benz is a big step and it's important that our clients feel comfortable when making their purchase decisions. We're so glad you chose Mercedes-Benz of West Chester!

November 28, 2020

Had to wait during the pandemic even though I had an appointment for a recalled airbag that was recalled 1.5 years earlier. O K More

by AMYKELLY333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Perone
Report | Print
Dec 01, 2020 -

Mercedes-Benz of West Chester responded

Hello. Thank you for taking the time to write your review and giving us four stars. We're glad we were able to get the airbag replaced for you.

November 28, 2020

Little bit of a wait for a loaner car, otherwise everything went smoothly. My car was ready when promised and no issues with work performed. More

by KJBRATTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Perone, Matthew Reimel
Report | Print
Nov 30, 2020 -

Mercedes-Benz of West Chester responded

Thank you for the positive review of your service experience! We strive to make sure we are getting our clients on their way as quickly as possible but sometimes we fall short. We'll take your feedback back to our team. Thanks again for taking the time to provide your review. We appreciate your business!

November 27, 2020

Disappointed in price of labor for auxiliary battery installation. Bought on line from MB parts and installed myself. SAVED $ 125. There shouldn’t be that much disparity More

by FWONSETLER
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul in service
Report | Print
Dec 01, 2020 -

Mercedes-Benz of West Chester responded

Hello and thank you for your review. We're glad you were able to install your battery yourself. Thank you for your business!

November 26, 2020

Once again, great service all the way around. Gives one great confidence in safety and condition of the SUV. I have no worries when taking long trips with extensive use of Interstate System. More

by Glen R Schreiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Flores, Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
Report | Print
Nov 30, 2020 -

Mercedes-Benz of West Chester responded

Hi Glen - your review is the peace of mind Mercedes-Benz owners deserve. We're thrilled to know the experience and training of our service team instilled confidence in you as our client. That's the best feedback! We look forward to serving you again soon and thank you for your loyalty.

November 24, 2020

I had worst experience West Chester. Unfortunately I got Mat Denise as service representatives. I saw all other reviews. he had multiple complaint. He is so rude in talking. It seems I did some mistake and More

by Deepakkumardi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Davis
Report | Print
November 24, 2020

Quick in and out. Customer service was great. Car was completed before time frame given. Car was vacuumed and washed a big plus. Will visit again More

by ejpinder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Reimel
Report | Print
Nov 25, 2020 -

Mercedes-Benz of West Chester responded

We're so glad you had a great service experience. Thank you and see you next time!

November 24, 2020

Friendly and efficient Service. They take great car of my car and I will consider buying my next Mercedes from them. They always make you feel welcome. More

by Sandra R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Flores, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
Report | Print
Nov 25, 2020 -

Mercedes-Benz of West Chester responded

Thank you, Sandra! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of West Chester, we look forward to having you as one of our valued customers for many more years to come.

1
...
37
38
39
...
91