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Mercedes-Benz of West Chester - Service Center
West Chester, PA
903 Reviews
903 Reviews of Mercedes-Benz of West Chester - Service Center
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January 16, 2021
Dropped off car to check passenger seat belt alert. Sensor check determined no issue. After pick-up, I noticed small slight indentation on car hood. I brought this issue to the attention of my sales Sensor check determined no issue. After pick-up, I noticed small slight indentation on car hood. I brought this issue to the attention of my salesperson. More
by AAH-IV
Verified CustomerEmployees Worked With
Ed Belland
January 15, 2021
Awful service from the team with the exclusion of Matt Davis who was forced to be the "fall guy". Took much longer twhen promosed.han I was told. Even then, it wasn't ready when promised. Davis who was forced to be the "fall guy". Took much longer twhen promosed.han I was told. Even then, it wasn't ready when promised. More
by SWYBRANSKI
Employees Worked With
Matt Davis did a nice job despite others, Michael Strickland
January 15, 2021
Easy fast and convenient. Loaner car was clean and tank was full. Appreciated that they did not perform any unnecessary services on my vehicle as it was just put through the preowned certification process was full. Appreciated that they did not perform any unnecessary services on my vehicle as it was just put through the preowned certification process recently. More
by CDSABINE
Employees Worked With
Service dept
January 15, 2021
The Mercedes Benz of West Chester have top customer service quality in the world. When you walk into the store, you will get a feel of a VIP. Excellent Service service quality in the world. When you walk into the store, you will get a feel of a VIP. Excellent Service More
by SanNg
Employees Worked With
Danielle Kraft, Paul Graziano
January 14, 2021
Matt Davis was extremely helpful, caring, responsive and took the time to go over all my options. I would recommend him to anyone who will listen. took the time to go over all my options. I would recommend him to anyone who will listen. More
by shana.bagelman
Employees Worked With
Matt Davis
January 13, 2021
This dealership provides amazing customer service. Everyone is helpful and polite. Paul F. Is personable and goes the extra mile to ensure your comfortable and taken care of. Everyone is helpful and polite. Paul F. Is personable and goes the extra mile to ensure your comfortable and taken care of. More
by LAURENC
Employees Worked With
Paul F.
January 12, 2021
Excellent work, people, place, dealer..for car maintenance and purchase. A repeat customer. Price is better than other new car dealers, and just the needed work is done. maintenance and purchase. A repeat customer. Price is better than other new car dealers, and just the needed work is done. More
by WEILEUNG
Employees Worked With
Paul Graziano
January 11, 2021
Excellent service, minimal delay, Matt Davis made the process anxiety free. My car needed a major repair. Matt arranged drop off service, had a loaner car brought to me, kept me completely informed throu process anxiety free. My car needed a major repair. Matt arranged drop off service, had a loaner car brought to me, kept me completely informed throughout the process. Great representative for your company! More
by SteveB27
Employees Worked With
Matt David
January 07, 2021
Service reps needs to be retrained on customer service value and also I payed hansonly for service to my car and I'm still still having trouble out of my key fog that I asked them to look at and replace t value and also I payed hansonly for service to my car and I'm still still having trouble out of my key fog that I asked them to look at and replace the battery. It was truly a terrible experience especially after the volume of cash that was spent More
by sharpe30alabama
Employees Worked With
Angelo Perone, Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva
