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Mercedes-Benz of West Chester - Service Center
West Chester, PA
903 Reviews
903 Reviews of Mercedes-Benz of West Chester - Service Center
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January 30, 2021
My new Mercedes Sprinter has had about 6safety recalls, dropped out of gear on rt 1, would Not go into gear several times , shifted into 4WD without me touching anything, then into low 4WD without my assis dropped out of gear on rt 1, would Not go into gear several times , shifted into 4WD without me touching anything, then into low 4WD without my assistance , the battery went dead, towed from my home at 1:00 am in the pouring rain. And yesterday again went into 4WD without my assistance and did i mention they only put about a gallon of DEF into The5resevoir. I could go on! I am sooo dissapointed ! More
by bcmcompany
Verified CustomerEmployees Worked With
Service dept Mat , Stephen Bjorklund
January 30, 2021
Last service very expensive for routine maintenance State inspection revealed a need for anew tire I ended up buying the tire for over 200.00 less than the dealership quote State inspection revealed a need for anew tire I ended up buying the tire for over 200.00 less than the dealership quote More
by JUAN19063
Employees Worked With
Craig in svc 4 stars
January 30, 2021
My last few visits have been disappointing. I have purchased 14 MB’s over the past 28 years from this dealership. The service has deteriorated. purchased 14 MB’s over the past 28 years from this dealership. The service has deteriorated. More
by RRASMUSS
Employees Worked With
Paul, Craig, Matt, Faz Mehmood, Jennifer Silva
January 28, 2021
MB of West Chester makes it very difficult to even consider owning another brand. Their showroom, service and team are first class. I have been pleased on both visits. consider owning another brand. Their showroom, service and team are first class. I have been pleased on both visits. More
by JBBRAUN22
Employees Worked With
Ryan Kinkade
January 23, 2021
I purchased my car at this dealership and have had my car serviced here for over 90% of my visits. The vehicle, a 2015 330 has a repeated issue with the coils. On 3 occasions in the last year, one or more co serviced here for over 90% of my visits. The vehicle, a 2015 330 has a repeated issue with the coils. On 3 occasions in the last year, one or more coils failed. This also happened in 2019. E car was under warranty and I was not charged for most of the visits. However, ok the last visit, I was told to replace all 6 coils at a cost of close to $1000. I indicated this is a repeated ongoing issue that should be covered. They refused and now I am considering additional steps. This dealership should have recognized the issue and made me whole. More
by FCESQ
Employees Worked With
Matthew Melsheimer
January 23, 2021
Everyone is friendly & very professional. The dealership is very clean. & comfortable. I truly appreciate Matt Davis taking care of me & the needs for my car. is very clean. & comfortable. I truly appreciate Matt Davis taking care of me & the needs for my car. More
by WTWMS
Employees Worked With
Matt Davis, Lynne Knox
January 21, 2021
Excellent flexible rapid and correct response in a COVID managed environment ensuring the issues were resolved and keeping us in the loop as the work was completed managed environment ensuring the issues were resolved and keeping us in the loop as the work was completed More
by ANTARAD
Employees Worked With
Craig
January 21, 2021
Have using MBWC for many years. The service department has always done a great job. In service, Craig and Matt always take care of me! In sales, Greg has sold me several vehicles over the years. I trust has always done a great job. In service, Craig and Matt always take care of me! In sales, Greg has sold me several vehicles over the years. I trust the whole group! More
by BOBBURKET
Employees Worked With
Greg Roth
January 20, 2021
Craig Mullenbach is the BEST service advisor and always fee like he is honest with me. I think it is ridiculous that you tell me how many words I have to use fee like he is honest with me. I think it is ridiculous that you tell me how many words I have to use More
by RANDYSMITH10
Employees Worked With
Miguel Flores, Lynne Knox
January 17, 2021
Fantastic customer service experience! Craig Muehlbach in the Services Department has been personally taken care of my cars for over 20 years and his level of details is unmatched the Services Department has been personally taken care of my cars for over 20 years and his level of details is unmatched More
by SAPGUY
Employees Worked With
Craig Muehlbach , Lynne Knox
