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Mercedes-Benz of West Chester - Service Center

West Chester, PA

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903 Reviews

903 Reviews of Mercedes-Benz of West Chester - Service Center

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February 15, 2021

The politeness and personal service are phenomenal. I have purchased and serviced numerous cars there, and I highly recommend them as compared to other MB dealers that seem to have an arrogant attitude. More

by VINCE24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva
Feb 16, 2021 -

Mercedes-Benz of West Chester responded

Thank you for being a Mercedes-Benz of West Chester customer! We're grateful for your business, as well as your kind words, and look forward to your next visit!

February 14, 2021

The process was super easy, I told them what I was looking, they found it I brought it to my house in Philly. Great service! More

by carolina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McMahon
Feb 15, 2021 -

Mercedes-Benz of West Chester responded

We're so glad we could be of service! Thank you for trusting the Mercedes-Benz of West Chester team with your vehicle and we'll see you next time!

February 12, 2021

I always get excellent service at MB of West Chester. Craig has been a very cooperative service adviser for several years. I have confidence in him. More

by hlg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Muelbach
Feb 12, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your confidence in Craig and the Mercedes-Benz of West Chester team! We're glad to have you as a loyal customer. See you next time!

February 12, 2021

If I have an issue with my car; they do an outstanding job correcting the issue. I receive a replacement car and I am not inconvenienced and continue with my day. More

by PURPLELAM00@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Davis
Feb 12, 2021 -

Mercedes-Benz of West Chester responded

Thank you for trusting the Mercedes-Benz of West Chester team with your service needs! We look forward to your next visit with us!

February 11, 2021

Never heard back from Paul. I sent him an email with a concern and never got back to me. I was given a price on the phone when I made the appointment and when the service was finished i was charged more. More

by RMURRAY63
Recommend Dealer
No
Employees Worked With
Paul service department
Feb 23, 2021 -

Mercedes-Benz of West Chester responded

Hello. Thank you for your review. It is my understanding that contact was made with you to resolve your concerns. If this is not the case, please reach out to me directly. Respectfully, Amy Hamilton Fixed Operations Specialist ahamilton@yourmercedes.com

February 11, 2021

this dealership is very professional and my vehicle is well taken care of. This is the only place I will take my vehicle. Mike Strickland is the best!! Thank you More

by Jarrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Reimel, Michael Strickland
Feb 11, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the 5-star review of Mike and Mercedes-Benz of West Chester, Jarrell! We appreciate your business and we'll see you next time!

February 11, 2021

MB of West Chester is my preferred choice for service. They are very professional and always treat me with respect. The Service Team is great. More

by trishmurray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Graziano, Jennifer Silva
Feb 12, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your confidence in Mercedes-Benz of West Chester Service team! We're glad to have you as a customer. See you next time!

February 11, 2021

My visit to Mercedes Benz of West Chester was very good. The staff was pleasant and the service was done in a timely manner. I have no complaints about this Dealership. More

by ADJSRWFY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva
Feb 12, 2021 -

Mercedes-Benz of West Chester responded

Excellent review! Thank you for letting us know we are on the right track. We look forward to your next visit. - The Mercedes-Benz of West Chester Team

February 06, 2021

I was a first please on my first visite when I got here from Massachusetts I had a very good customer service and second visite was not that great the guy who helped didn’t understand the meaning of custom More

by MIATxxxxENDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva
Feb 08, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your honest feedback. Customer satisfaction is very important to us and we appreciate the opportunity to provide you a better experience in the future.

February 05, 2021

What a wonderful dealership!!!!My salesman Matt was a What a wonderful dealership!!!! My salesman Matt was a pleasure, anytime I am in for service he appears with a greeting. When I do need service I L More

by CROPPINALOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Reimel
Feb 05, 2021 -

Mercedes-Benz of West Chester responded

Thank you for trusting Mercedes-Benz of West Chester with your service needs! We appreciate the kind words about Matt & the team, as well as your recommendation to friends. Thanks again and see you next time!

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