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Mercedes-Benz of West Chester - Service Center
West Chester, PA
903 Reviews
903 Reviews of Mercedes-Benz of West Chester - Service Center
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February 26, 2021
Great personell easy to make appointment quality work clean dealerships and restrooms good coffee bar provided a rental car for ease of transportation five stars clean dealerships and restrooms good coffee bar provided a rental car for ease of transportation five stars More
by JACQUI
Verified CustomerEmployees Worked With
Paul Graziano , Lynne Knox, Matthew Melsheimer
February 26, 2021
I was very pleased with the service I received. From the service to the rental. Mind you I was excited at the thought of getting to drive a Mercedes Benz as a rental. First time driving one. service to the rental. Mind you I was excited at the thought of getting to drive a Mercedes Benz as a rental. First time driving one. More
by feb91974
Employees Worked With
N/A
February 25, 2021
My Service Advisor was EXTREMELY PROFESSIONAL !!! I will continue to do business with your dealership simply because that young man treated me the best that I have ever been treated in 28 years of doing bus continue to do business with your dealership simply because that young man treated me the best that I have ever been treated in 28 years of doing business with Mercedes-Benz !!! More
by twilliams1333
Employees Worked With
Miguel Flores, Matthew Reimel
February 21, 2021
Craig in service always takes care of us Service dept is Craig in service always takes care of us Service dept is friendly and clean Waiting area is always clean and friendly staff is superb Thanks Craig in service always takes care of us Service dept is friendly and clean Waiting area is always clean and friendly staff is superb Thanks More
by DURBO45
Employees Worked With
Craig
February 20, 2021
The service created more problems than what I anticipated. Had to make 3 more visits to fix the problem that the service created. The entire car had scratches and I was told that the tools used f anticipated. Had to make 3 more visits to fix the problem that the service created. The entire car had scratches and I was told that the tools used for the service to clean the car created this...my first experience with this location didn’t go very well. I’m not sure I would visit again nor recommend it !! More
by Kalcys08
Employees Worked With
Matt
February 19, 2021
No matter the reason for my service, inspection, blown No matter the reason for my service, inspection, blown tire from a nasty pothole, automatically generated routine service Mercedes Benz West Chester No matter the reason for my service, inspection, blown tire from a nasty pothole, automatically generated routine service Mercedes Benz West Chester has done a great job and I have left with the work done properly. Craig has been my Service Advisor for several years he has answered all my questions and given understandable explanations. More
by DDYALE
Employees Worked With
Craig Muhlbach
February 18, 2021
Great customer service, friendly staff member and responsive service staff! I would Highly recommend west Chester service dept compared to others around DE area. Thank you! responsive service staff! I would Highly recommend west Chester service dept compared to others around DE area. Thank you! More
by Heena
Employees Worked With
Paul
February 16, 2021
Can not say enough about the service . My service rep was excellent kept me informed. Very courteous. Great service experience.Paul Graziano is always helpful whenever I go for service. excellent kept me informed. Very courteous. Great service experience.Paul Graziano is always helpful whenever I go for service. More
by SOMERA123
Employees Worked With
Paul Graziano
February 16, 2021
I bought a used car here 7 months ago and have had two visits to address warranty items which were fairly minor but should have been fixed before delivery, in my opinion. Still, they were fixed and all is visits to address warranty items which were fairly minor but should have been fixed before delivery, in my opinion. Still, they were fixed and all is well. More
by CHERYLNSAM
Employees Worked With
Mohsen
