Mercedes-Benz of West Chester - Service Center

Words can’t describe the excellent customer I received at this dealership. Unfortunately, I’ve needed body work twice in the past year but Matt Gunn in collision was the best. He made all the arrangements ne this dealership. Unfortunately, I’ve needed body work twice in the past year but Matt Gunn in collision was the best. He made all the arrangements needed both times and made sure I was always informed. Sometimes, it can be hard to find this level of service so I really appreciate when I do. More

Service appointment at Mercedes of West Chester, Pa. Danielle Kraft was my advisor. She was professional and knowledgeable. A pleasure to work with. Will choose to work with her again. Danielle Kraft was my advisor. She was professional and knowledgeable. A pleasure to work with. Will choose to work with her again. More

Very professional service. I would highly recommend this dealership to any and all of my friends and family. Thank you Andy Jeffries for taking good care of us. dealership to any and all of my friends and family. Thank you Andy Jeffries for taking good care of us. More

It is rare to find a dealer one can trust to service the customer rather than their quotas. Always pleased with Matt and the team. customer rather than their quotas. Always pleased with Matt and the team. More

Could not make appointment online But once I stopped Could not make appointment online But once I stopped into the dealer Everything went great Online Chat person was totally not trained Than Could not make appointment online But once I stopped into the dealer Everything went great Online Chat person was totally not trained Thank you Again More

My new GL 350 had a dent in the hood which was not visible on the day of pick up. Lynn assure me it would all be taken care and it was from start to finish. Special thanks to everyone involved in the visible on the day of pick up. Lynn assure me it would all be taken care and it was from start to finish. Special thanks to everyone involved in the repair. More

I purchased my car there and service it there because I’ve always had great experience but this time around I didn’t have great experience. First the loaner car I got was dirty and out of gas and I had t I’ve always had great experience but this time around I didn’t have great experience. First the loaner car I got was dirty and out of gas and I had to request a different vehicle and second when my service advisor followed up with an email asking if there were any issues and I replied that there were I never heard back again. So this time around I was less than impressed with the service and I make an extra journey to travel further to service my vehicle there because I could choose another location that’s closer to me More

Great place to get Mercedes Benz authorized service, comfortable customer waiting area. Very professional employee interaction from the moment you pull into the reception area till the moment you drive comfortable customer waiting area. Very professional employee interaction from the moment you pull into the reception area till the moment you drive away More

I have 2 Mercedes SUV’s , each time I bring them in for service, the team is ready for me. The check in process is very efficient and the work always done on time service, the team is ready for me. The check in process is very efficient and the work always done on time More