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Mercedes-Benz of West Chester - Service Center
West Chester, PA
903 Reviews
903 Reviews of Mercedes-Benz of West Chester - Service Center
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April 11, 2021
The service guy I dealt with was rude and dismissive. He didn’t want to answer my questions about the estimate and provided no help in trying to get me a trade in on it. Generally tried to make me feel lik didn’t want to answer my questions about the estimate and provided no help in trying to get me a trade in on it. Generally tried to make me feel like a stupid female wasting his time. I would never go back there again. The price for repairs was ridiculous. More
by TGRIESSER
Verified CustomerEmployees Worked With
Matthew Reimel
April 11, 2021
I will never go anywhere else for service on my Mercedes. The service technicians do excellent work and everyone I encounter is professional and friendly. Turn-around time is reasonable and, only once do I v The service technicians do excellent work and everyone I encounter is professional and friendly. Turn-around time is reasonable and, only once do I vaguely remember having to return it for a bit more work. I appreciate the use of a loner vehicle while mine is being serviced. All kudos, no complaints. More
by Kathy
Employees Worked With
Craig
April 10, 2021
Very good experience for each time of the service, Staffs are very friendly, especially every time after the service, my car looks very clean, because it’s been washed. are very friendly, especially every time after the service, my car looks very clean, because it’s been washed. More
by ShannonSun
Employees Worked With
Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva
April 10, 2021
Before my last visit everything was professional and meant the standards of Benz. However, my last experience was the worst and almost made me seek another repair place. My rep was the worst by telling meant the standards of Benz. However, my last experience was the worst and almost made me seek another repair place. My rep was the worst by telling me he had no time to assure that my cover will take care of my repairs. More
by Bridgettecrews
Employees Worked With
Greg Roth, Stephen Bjorklund
April 08, 2021
Excellent service. Friendly people. I have been a customer since 2006. Car has always been washed and ready on time. 2006 M Class 2013 M Clasd 2017 GLE350 by far the best car I have ever ow customer since 2006. Car has always been washed and ready on time. 2006 M Class 2013 M Clasd 2017 GLE350 by far the best car I have ever owned More
by RUMBA215
Employees Worked With
Greg Roth
April 07, 2021
Excellent service. Have full confidence in the service team. Can not imaging taking my Mercedes Benz anywhere else for service. The maintenance team at West Chester MB excels. team. Can not imaging taking my Mercedes Benz anywhere else for service. The maintenance team at West Chester MB excels. More
by ERMMPM
Employees Worked With
Paul Graziano
April 07, 2021
On a consistent basis all members of the service dept. perform in an extremely professional manner, are always courteous, and never fail to answer any and all questions that are directed to them. Craig Mu perform in an extremely professional manner, are always courteous, and never fail to answer any and all questions that are directed to them. Craig Muehlbach is the individual who usually handles our transactions with the upmost politeness, courtesy, professionalism, and timelines. All of our dealings with Craig always have OUTSTANDING results. Additionally, the Service Manager was always helpful and supportive when needed. It is always a pleasure to do business with Mercedes of West Chester - and our friends and relatives are aware of this ! Regards & Thanks Ron & Rosa Bernard More
by RONALDPB1
Employees Worked With
Craig Muehlbach, Matthew Reimel, Michael Strickland
April 06, 2021
Branden was quick, honest, and great to work with. He always responded to any text or call I made throughout the process. He’s doing great in sales at MB. always responded to any text or call I made throughout the process. He’s doing great in sales at MB. More
by KelleyD
Employees Worked With
Branden, Stephen Bjorklund
April 06, 2021
The best & most reliable service. Have never had any problems. My vehicles have been serviced by this group of service professionals for over 25 years. They're a pleasure to work with. problems. My vehicles have been serviced by this group of service professionals for over 25 years. They're a pleasure to work with. More
by lehaber0
Employees Worked With
Craig Muehlbach - Outstanding Mercedes Representative
April 04, 2021
Crossbars didn’t work out even thou Mercedes WC team was great in trying to fix the issue. Got crossbars removed and refund without problem. Thank you. great in trying to fix the issue. Got crossbars removed and refund without problem. Thank you. More
by SUSAND12256
Employees Worked With
Paul Forsyth
