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Mercedes-Benz of West Chester - Service Center
West Chester, PA
903 Reviews
903 Reviews of Mercedes-Benz of West Chester - Service Center
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May 21, 2021
Still have the clunking in the shiftingReported the Still have the clunking in the shifting Reported the shifting clunks when going uphill. Worried about the shifting getting worse and maybe breaking d Still have the clunking in the shifting Reported the shifting clunks when going uphill. Worried about the shifting getting worse and maybe breaking down sometime. More
by GWHELANINC
Verified CustomerEmployees Worked With
Craig Mulbach, Greg Roth
May 16, 2021
Matt and the service team always treat my car with the utmost care. Timely, efficient, competent service visits every time. Always able to schedule service appointments that meet my schedule. Thanks utmost care. Timely, efficient, competent service visits every time. Always able to schedule service appointments that meet my schedule. Thanks. More
by Eric L.
Employees Worked With
Matt in service
May 14, 2021
I had good service, but sent rebate papers for wheel speed sensors in Feb. for paid repairs on sensors. Called three times since and not even a call back. At least i would expect a call back. I know oth speed sensors in Feb. for paid repairs on sensors. Called three times since and not even a call back. At least i would expect a call back. I know others who have settled much quicker. More
by TKRWAWECZ
Employees Worked With
Matt Davis
May 14, 2021
Service at this dealership is always well done and timely. We are able to bring our cars in when we pretty much desire and everything gets done well timely. We are able to bring our cars in when we pretty much desire and everything gets done well More
by STEPHFARRIS0
Employees Worked With
Jennifer Silva
May 14, 2021
I've had my vehicle at your shop twice already for squeaky brakes and they are still squeaky; I'm inclined to believe that they have not been addressed each time squeaky brakes and they are still squeaky; I'm inclined to believe that they have not been addressed each time More
by TRIPLEAZE
Employees Worked With
Greg Roth
May 11, 2021
Extremely professional, courteous, friendly and knowledgeable. Excellent attention to detail. Prompt responses to questions regarding features and and operation. We would definitely return to this knowledgeable. Excellent attention to detail. Prompt responses to questions regarding features and and operation. We would definitely return to this dealership for our needs. More
by HNESTER
Employees Worked With
Greg Roth, Stephen Bjorklund
May 05, 2021
We felt this was not a good service experience and were extremely disappointed in how it was handled by the service manager, Matt. If he were more approachable we would have discussed this directly with hi extremely disappointed in how it was handled by the service manager, Matt. If he were more approachable we would have discussed this directly with him. He was abrupt with all communication and made no attempt to go out of his way for a customer. More
by korinne
Employees Worked With
Matthew Davis
May 05, 2021
Danielle was very professional and knowledgeable about the problem with my vehicle and informed me of discounts I had not known, an asset to M/ B corporation. the problem with my vehicle and informed me of discounts I had not known, an asset to M/ B corporation. More
by GERGIL1033
Employees Worked With
Danielle Kraft
