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Mercedes-Benz of West Chester - Service Center

West Chester, PA

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903 Reviews
Call Service Center (484) 313-1100

903 Reviews of Mercedes-Benz of West Chester - Service Center

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June 24, 2021

Personnel at this dealership such as my service advisor Craig Muehlbach make it an absolute pleasure to have my Mercedes vehicles serviced there. The physical location in convenient and the waiting area am More

by DOCGENE888
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Muehlbach, Greg Roth, Lynne Knox
Report | Print
Jun 24, 2021 -

Mercedes-Benz of West Chester responded

We are so happy that you enjoyed your time at Mercedes-Benz of West Chester! Thank you so much.

June 24, 2021

Professional team , service was completed at time promised, updates throughout More

by Monica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Muelbach
Report | Print
Jun 24, 2021 -

Mercedes-Benz of West Chester responded

Monica, we are so happy to hear that our team at Mercedes-Benz of West Chester did a great job for you!

June 24, 2021

Very good service. Took care of warranty issue. Thank you. More

by MARIAGRIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Davis
Report | Print
Jun 25, 2021 -

Mercedes-Benz of West Chester responded

Maria, we are so happy that our team at Mercedes-Benz of West Chester could provide great service! Thank you!

June 24, 2021

I had two tire problems on my brnd new 2021 C300 and service was excelkent, thank you More

by JOSEPHMG2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohsen, Michael Strickland
Report | Print
Jun 25, 2021 -

Mercedes-Benz of West Chester responded

We're so glad to hear our team could help with your 2021 C300! Thank you for the five-star rating! See you for your next service visit! - Mercedes-Benz of West Chester

June 22, 2021

Professional, kept me informed of options & costs, great work, courteous. More

by Tom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Muelbach
Report | Print
Jun 23, 2021 -

Mercedes-Benz of West Chester responded

Tom, We're so happy our team could help! Thank you for the awesome review! – Mercedes-Benz of West Chester

June 22, 2021

Responsive, easy to schedule appointments, clean & organized showroom and service areas. Courteous and customer focused. More

by JAC531
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Strickland
Report | Print
Jun 23, 2021 -

Mercedes-Benz of West Chester responded

Thanks so much for the five-star rating! It's so great to hear we made your visit worthwhile! - Mercedes-Benz of West Chester

June 20, 2021

Very disappointed with the service department. They were unprofessional and did not provide me with any assistance in a time of need. I brought my vehicle in for service and after being promise the vehicle More

by ThedudeinblackB8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Kinkade
Report | Print
June 20, 2021

Paul Forsth, nice job! You’re a maser piece. I really appreciate your friendliness and ready to help attitude. Great team work , thank you to all your team More

by ebenezer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul forsth, Miguel Flores, Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
Report | Print
Jun 22, 2021 -

Mercedes-Benz of West Chester responded

We're so happy Paul made this a great experience! Thank you for your review and rating! See you again next time! - Mercedes-Benz of West Chester

June 20, 2021

I’ve been servicing my cars here for over 10 years, and have always had a great experience. The staff is friendly, always a loaner whenever I need it, and the service is outstanding. I can’t thank this ser More

by KBUTKUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Roth, Michael Strickland
Report | Print
Jun 22, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your continued support! Our service team will be happy to hear they've succeeded in providing another great experience! We'll see you next time! - Mercedes-Benz of West Chester

June 20, 2021

Very courteous and prompt service given by the personnel. I was very pleased with the quick and straight to the point visit. Especially by a man named Kevin Lee, who made all the arrangements. More

by ANTHONYOCONNOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Flores, Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
Report | Print
Jun 22, 2021 -

Mercedes-Benz of West Chester responded

Thanks for sharing your experience with Kevin and the Mercedes-Benz of West Chester team! It was our pleasure to take care of you.

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