Back

Mercedes-Benz of West Chester - Service Center

West Chester, PA

not yet
rated
903 Reviews

903 Reviews of Mercedes-Benz of West Chester - Service Center

Sort by
June 30, 2021

Everything about this dealership is first class. My only problem is my car came in clean and came out dirty. I had to wash my car as soon I got it home. I’ve had a few Mercedes in the past, and they were al More

by JMHANSON51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul ??
Jul 01, 2021 -

Mercedes-Benz of West Chester responded

Thanks for the feedback! We will use your comments to improve for your next visit. Thanks again and take care.

June 29, 2021

Lynn was Very friendly, helpful and always kept us update while we are waiting. Service department was courteous and helpful. Overall we got a very good service More

by ANH.LE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Knox
Jun 30, 2021 -

Mercedes-Benz of West Chester responded

Thanks for your confidence in Lynn and the Mercedes-Benz of West Chester service team! We're glad to have you as a customer.

June 28, 2021

Professional, friendly, knowledgeable staff that deliver expert care. I never have a worry. Recommend utilizing this dealership for all your Mercedes Benz needs More

by monaywilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager, Paul
Jun 29, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your confidence in Mercedes-Benz of West Chester, and for your business. We are thankful to have you as a customer.

June 28, 2021

Customer focused and highly professional and trained staff that do quality work More

by RJT610
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig Muhlbach
Jun 30, 2021 -

Mercedes-Benz of West Chester responded

All of us at Mercedes-Benz of West Chester are happy to see this wonderful feedback! Thank you so much!

June 27, 2021

Waiting room was clean and nice. Service rep was pleasant and professional. Work was done ahead of schedule. More

by gcarafides
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forgot name.
Jun 29, 2021 -

Mercedes-Benz of West Chester responded

Thank you for the positive feedback about your recent visit to Mercedes-Benz of West Chester!

June 27, 2021

I was so disappointed with the entire experience with the service department that my return is very unlikely. More

by ww1234ave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Davis
Jun 27, 2021 -

ww1234ave responded

My experience with the service department was very substandard. Customer service should have made the experience more tolerable but it just aggravated it even more, I do not recommend this service department.

Jun 27, 2021 -

ww1234ave responded

Very inept service department

June 25, 2021

Thank you for your flexibility dropping off / picking up - called me to let me Know the work was completed. The coffee is always a nice distraction as well More

by JASANDSTEF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared
Jun 25, 2021 -

Mercedes-Benz of West Chester responded

It was our pleasure! We understand the complexities of scheduling service appointments and strive to provide customers with options. Thank you for the great review and rating! We'll see you next time! - Mercedes-Benz of West Chester

June 25, 2021

The staff was nice an respectful an the service was quick an it was clean there. More

by Bobbiemelvin47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service lady for my car
Jun 28, 2021 -

Mercedes-Benz of West Chester responded

Thank you for choosing Mercedes-Benz of West Chester, we appreciate your positive feedback!

June 25, 2021

Efficiency and Service Excellence every time!Thanks MB Efficiency and Service Excellence every time! Thanks MB West Chester More

by DENISE.FOYE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Silva, Michael Strickland
Jun 28, 2021 -

Mercedes-Benz of West Chester responded

Thank you for stopping by to leave us a wonderful review!

June 25, 2021

Great service, nice customer attention! Just solved my specific needs according to the maintenance schedule tasks More

by REBUISAAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Jun 28, 2021 -

Mercedes-Benz of West Chester responded

Thank you for your confidence in Mercedes-Benz of West Chester, and for your business. We are thankful to have you as a customer.

...
20
...