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Mercedes-Benz of West Chester - Service Center
West Chester, PA
903 Reviews
903 Reviews of Mercedes-Benz of West Chester - Service Center
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September 28, 2021
Even though this has been my reliable service center for years, I was disappointed with the most recent visit. I took the car in for oil change and inspection and received a $400 charge for “check engine”d years, I was disappointed with the most recent visit. I took the car in for oil change and inspection and received a $400 charge for “check engine”diagnostics and a statement that it will cost a minimum $12000 to fix the problem with little explanation of what the problem is and what should be done. They told me what I already knew and nothing else, then charged me $400! Scammy and disappoint. More
by AKOTO733
Verified CustomerEmployees Worked With
Service Dept.
September 25, 2021
Great experience, terrific customer service. Recommend highly. Excellent technicians. Top notch people. Especially the General manager. highly. Excellent technicians. Top notch people. Especially the General manager. More
by Larry Kutz
Employees Worked With
Miguel Flores, Matthew Reimel
September 24, 2021
I visited this dealership for my e300 repair. I had bad cranking sounds while driving. I thought it was from bad wheels. However, it turned out just simple problem; lack of lubrication. They relubricated m cranking sounds while driving. I thought it was from bad wheels. However, it turned out just simple problem; lack of lubrication. They relubricated my wheels and no sounds coming out. Professional workmanship and truthful. More
by JONKANG58
Employees Worked With
Miguel Flores
September 23, 2021
Marissa, the service manager was excellent. She explained everything that needed to done and was very responsive. After I dropped off my car I had additional questions. Called her and left a message. She cal everything that needed to done and was very responsive. After I dropped off my car I had additional questions. Called her and left a message. She called me back immediately and resolved my issues. It was nice dealing with someone with a thorough knowledge of her job and was pleasant to deal with. More
by joe_dipanni
Employees Worked With
Marissa Lamparelli
September 18, 2021
Matt has had his team work on both of my cars. The work is always done correctly and Matt does a great job of letting me know the progress and recommended services. This is how a service department should is always done correctly and Matt does a great job of letting me know the progress and recommended services. This is how a service department should run!!! More
by RWILLIAMS33
Employees Worked With
Matt in service
