Mercedes-Benz of West Chester

Klaus and his team provided state of the art service during our process of investing in a new GLK. My wife and I felt they were frank, professional, patient and caring. Klaus and his team exhibit many o during our process of investing in a new GLK. My wife and I felt they were frank, professional, patient and caring. Klaus and his team exhibit many of the best practices that create Raving Fans. More

The Team was attentive, creative, diligent, persistent, flexible and completely customer focused. They listened to my needs and concerns and kept working to make it happen, until I almost couldn't say No. flexible and completely customer focused. They listened to my needs and concerns and kept working to make it happen, until I almost couldn't say No. They continually emphasized wanting my repeat business and kept searching for possibilities and accomodations that would make the transaction work. If one of them was out of the office, they had another team member follow up. Felt like the ball was never dropped. It was refreshing to have salesmen actually listen to you and to have them be more concerned with big picture customer satisfaction over the prospect of quickly closing a deal. They actually even talked me out of some unnecessary additional features I thought I wanted and worked to accomodate or switch out some features that I really wanted, but which they did not have in stock. Ultimately the creativity exhibited in fashioning the deal was most remarkable. Since completing the transaction, they have followed up with me on several occasions to ensure I was satisfied. These are expensive, but fanatastic automobiles. It is nice to have a level of customer service commensurrate with the undisputed excellence of the vehicles and helps you to feel like you have made a doubly wise choice. A great experience! More

Tom was very pleasant to work with..he explained all the features of the car I was looking for...He wasn't pushy and didn't try to sell me something I didn't want nor need..I would recommend him and Mercede features of the car I was looking for...He wasn't pushy and didn't try to sell me something I didn't want nor need..I would recommend him and Mercedes of West Chester to my family,friends and co workers.. More

This is the 6th new Mercedes I have taken delivery of from Andy George of Mercedes of West Chester- and I find Andy to be exceptional to deal with: he is a true professional- not only extremely knowledga from Andy George of Mercedes of West Chester- and I find Andy to be exceptional to deal with: he is a true professional- not only extremely knowledgable about the product line and the financing options, but always thinking about my specific situation(my family, my business, my personal needs) and what would work best for me. Case in point- while other reps may tell you that your new Mercedes comes with an "information" link, Andy tells me "what this means to you is that while sitting at your desk, before you get on the road for a business trip, you can download the address you are going to remotely into the cars NAV system, and it will be ready to go when you get in the car." (Something I've now done 4 times in the first week of owning the car- along with having the car finding a Zagat rated Italian restaurant in a town I've never been in before, and having the car's linked Concierge service get me a ticket to see Dave Matthews- I kid you not.) Andy is just always thinking about ME, my family, and making recommendations that make a difference in my life. I'm going to live with these vehicles for three years, and Andy makes certain I don't make a mistake. I'm thrilled with my new GL550- which isn't surprising given that Andy sold it to me. More

I had my car towed in for a problem with the key. I was told that I would have a loaner car available to 2 days until my key arrived. The key was $418 ???????????? After being charged way over what I shou told that I would have a loaner car available to 2 days until my key arrived. The key was $418 ???????????? After being charged way over what I should have, I look at my credit card statement and I was charged $122 for the loaner car. We had talked to a sales person and filled out all the paper work for a new car. We were approved and waiting and waiting for someone from service to call back. NO ONE EVEN called back. Cut off on the phone 3 times and was treated like we didnt matter to anyone. I guess when you get someones money thats it. I will not buy a new car mainly because of your service.Its not always about the money its about how to treat people. Poor service and word of mouth can truly give any company a bad reputation. Frank Manning 302-685-9006 More

This is my first Mercedes E350 coupe and honestly I had a little buying "jitter" before I was contacted by Clint. He offered me a very decent price that no other dealers across VA, MD, PA, NJ, and NY can mat little buying "jitter" before I was contacted by Clint. He offered me a very decent price that no other dealers across VA, MD, PA, NJ, and NY can match. One competing salesman from another dealer even congratulated me on such a great deal when he heard of the price. I traded in an old car, and Clint managed to help me match the price quote from Carmax. I am satisfied with the trade-in. And the rest of purchasing experience was great all the way through. The business manager is also friendly, patient, and generous on offering me a nice deal on the wheel & tire protection plan. Clint showed me most of the cool features. The whole process took a little longer than I expected, but given how many clients this dealer has each day, I don't any problem with it. More

From the gentlemen moving the cars in the parking lot to Klaus our salesman, the service was a 10 out of 10!! The manager and other staff were excellent. We would never go anywhere else. Pat Klaus our salesman, the service was a 10 out of 10!! The manager and other staff were excellent. We would never go anywhere else. Pat More

Brad, Steve, and Mohsen were extremely helpful, knowledgable, and had excellent customer service skills throughout the entire process of getting my first Mercedes-Benz. I am so pleased with everyth knowledgable, and had excellent customer service skills throughout the entire process of getting my first Mercedes-Benz. I am so pleased with everything they have done for me that I am making sure I try to spread the word that I would never shop for a car anywhere else! I am pushing everyone to go there even if they do end up with the exact same car as me haha. It has been a pleasure to work with such fine, polite, and honest individuals and I will never do business anywhere else. I am a customer of Mercedes-Benz West Chester for life. Thank you!!! More

I was pricing MB's via the internet through Edmunds & email. West Chester provided the aggressive pricing that got me in the door & Clint Abney provided a knowledgeable yet easy demeanor that kept me in email. West Chester provided the aggressive pricing that got me in the door & Clint Abney provided a knowledgeable yet easy demeanor that kept me in the door. Straight forword deal with no run around. Terms were easily met & Marianne Bobbitt made the financing end hassle free with no pressure. In the end, I guess what I liked best was that Clint asked for my business and made it happen. More

BEWARE OF LEASING!! I leased a C300 Sport. Car was overrated; lots of small annoying issues. "Sport" versions - CANNOT ROTATE TIRES so you'll invest in 4 new tires around 30K miles (right before leas overrated; lots of small annoying issues. "Sport" versions - CANNOT ROTATE TIRES so you'll invest in 4 new tires around 30K miles (right before lease expires). Also, if you don't use Mercedes ONLY for your service (oil, etc.) they will try to charge you at the end of lease (of course they don't include free oil change). Also, beware of the hidden costs of leasing through Mercedes West Chester! If you don't lease another auto through them they will charge you $600 at end of lease - of course the sales rep doesn't explain this. I've leased all my vehicles over the last 30 years and have never been taken advantage of like Mercedes did. More