Mercedes-Benz of West Chester

It was awesome experience dealing with MB of West It was awesome experience dealing with MB of West Chester. I spoke to multiple dealerships before purchasing, and found that MB of West Chester is t It was awesome experience dealing with MB of West Chester. I spoke to multiple dealerships before purchasing, and found that MB of West Chester is the best and very responsive in understanding customer needs and explaining the things. My SA was Mike Monteiro, he is one of the best sales associates I have met in my life time. He has suggested wonderful options which I can add to my 2013 ML350 and explained all the different technologies available inside ML350. He is very knowledgeable and knows in and out of Mercedes, we were so happy to deal with a person like him. I will surely buy my next car also with this dealership. More

Michael D. Ferleger and Mike Montero were both extremely knowledgeable and professional and were exceptionally patient with me in that I tend to ask lots of questions. Steve Bjorklund was also very helpful knowledgeable and professional and were exceptionally patient with me in that I tend to ask lots of questions. Steve Bjorklund was also very helpful and knowledgeable in explaining all of the documents for signature. They worked with me to put together a great deal that I did not think was possible only a few days ago. They also made the delivery process as easy and efficient as possible. I would not hesitate to recommend them and Mercedes-Benz of West Chester to my family, friends and business colleagues. It was one of the best car buying experiences that I ever had in my life and I am 57 years old. Working with them was a great experience and I love my new car! More

Mercedes-Benz of West Chester and Ched Gelb made buying a new Mercedes a pleasurable experience. Ched was very patient with all of our questions and his honest answers as we narrowed our search from 4 to 3 new Mercedes a pleasurable experience. Ched was very patient with all of our questions and his honest answers as we narrowed our search from 4 to 3 to 1 brand. I recommend Mercedes-Benz of West Chester and Ched to everyone. More

I have purchased many cars over the past 20 years and must say that Ched Gelb is by far the best sales person that I have ever dealt with. I found Ched to be extremely knowledgeable, open, honest, and e must say that Ched Gelb is by far the best sales person that I have ever dealt with. I found Ched to be extremely knowledgeable, open, honest, and easy to work with. Based on Ched's outstanding customer service, I actually ended up purchasing a more expensive model than I had planned, and also ended up happy with a lower discount from West Chester vs a deal that I had previously negotiated with my local dealer! Even though I had a better price elsewhere, and although I may have been able to negotiate a further discount with Ched, I concluded that better service commanded a premium and thus I did not pursue pushing the deal any further. And as a point of reference, as a Vice President of Strategic Sourcing, my day job is to negotiate the best value with suppliers every day. More

Gerri was great, strong followup. Quickly removed any barriers to purchase. I am a shopper. Brad was quick and decisive. I closed on my best deal in a few minutes. Pickup was very efficient, paperwork barriers to purchase. I am a shopper. Brad was quick and decisive. I closed on my best deal in a few minutes. Pickup was very efficient, paperwork was complete and awaiting signature. Overall great experience. Strongly recommend! More

I would like to first say this was BY FAR THE BEST EXPERIENCE I HAVE EVER HAD PURCHASING A CAR!!! I had the pleasure of dealing with a "Salesman" that didn't make me feel "SOLD". It was a very eas EXPERIENCE I HAVE EVER HAD PURCHASING A CAR!!! I had the pleasure of dealing with a "Salesman" that didn't make me feel "SOLD". It was a very easy, friendly, and overall delightful experience. It was hassle free and I didn't feel like he wanted to just make a commission from me. Mr. Abney greated me the biggest smile, was EXTREMELY curtious, knowledgable about the vehicle I choose and wanted to ensure I was not only satisfied with my purchase but overall with "HIS" service to me as a customer (or at least that's how he made me feel). I have not only referred him to some people I know. I took the liberty of posting this information on a Social website with the hopes of him getting business from that. I wish him the ultimate success (as I am sure he will have) I know when I am ready, HANDS DOWN I will be returning to him. More

I HAD THE BEST EXPERIENCE WORKING WITH CLINT ABNEY. I HAVE PURCHASED MORE THAN 10 CARS IN MY LIFETIME AND NEVER EXPERIENCED SUCH PROFESSIONAL, HASSLE-FREE SERVICE. I AM RECOMMENDING MR. ABNEY AND THE TEA HAVE PURCHASED MORE THAN 10 CARS IN MY LIFETIME AND NEVER EXPERIENCED SUCH PROFESSIONAL, HASSLE-FREE SERVICE. I AM RECOMMENDING MR. ABNEY AND THE TEAM TO EVERYONE I KNOW. BEST REGARDS, PASTOR JACQUELINE CAPERS SAP INDEPENDENT CONSULTANT More

Two weeks ago we received notice that we were nearing the end of our lease on our C300 and that Mercedes was offering incentives to trade for new car. So my wife reached out to three dealers locally via e ma end of our lease on our C300 and that Mercedes was offering incentives to trade for new car. So my wife reached out to three dealers locally via e mail inquiring about a new SLK250. She received a reply from Jennifer Silva at Mercedes Benz of West Chester the same day stating that she had what we were looking for. The other two dealers did not respond to her inquiry for two days (I am not bashing them by any means I am sure there was a good reason for the delay). Having driven an SLK a few yrs ago My new she wanted this car as I like them to, she told Jennifer what she was willing to pay and the payment that she came back with was about $50 per month more than we were willing to pay. With that said we told Jennifer we would wait a little longer to trade. About twenty minutes later my wife received a call from Brad Freymoyer the sales manager of Mercedes Benz of West Chester asking her what they needed to do to make this deal work for her. She explain to Brad exactly what she wanted and Brad said we have a deal. This was on Tuesday, we couldn’t make to dealer to pick up car until Saturday. When we arrived everything was very smooth. We were greeted by a gentleman at the front door, he was going out of his way to greet all the customers as they arrived and calling sales associates over to assist them right away. Turns out this was Brad the Sales Manager of Mercedes Benz of West Chester. When Jennifer showed us our car for the 1st time it was inside their garage and spotless! My wife sat in the car and everything came to a screeching STOP! She is 5’ tall and could not push the clutch all the way to the floor. My wife was devastated, not to mention Jennifer too. She went to speak with the manager immediately to see what we could do. They went out of their way to assist, however after 30 minutes of disappointment Jennifer tried one more time to figure out if the seat could be moved to assist my wife. Low and behold they did it! DEAL Done. If you are looking for a new or pre-owned car you really need to check out Mercedes Benz of West Chester this was the absolute best deal in my 37 yrs of auto ownership and I have owned a lot of cars! A special thank you to Jennifer Silva (our sales consultant), Stephen Bjorklund finace manager of all Brad Freymoyer Sales Manager- he is the best I have seen greeting customers and his professional mannerism with them. More

Mr. Greg Roth has been so determined to please his customers daily. The most understanding car salesman that I have ever did business with. Mr Roth has great ability to get a quality deal that is pos customers daily. The most understanding car salesman that I have ever did business with. Mr Roth has great ability to get a quality deal that is possible from the great inventory at the Mercedes Benz of West Chester dealership. To all customers, if you want success with a person who is putting you needs first. Trust in Greg because he really knows his automobiles. Your satifaction is completely guaranteed with his smart abilities. My family is more than pleased for many many years........ Sincerely our THANKS to you also Steve and the entire staff at the Mercedes Benz of West Chester. Wonderful people that should be proud to bring many smiles to so many families. Thank You For Your Kindness Mr. + Mrs. Benson More

This was my first lease from this dealership and I have to say that Lynn Knox and Mark Schramn was very warm and friendly and answered all my questions about the ML 350. It has been awhile since I had leas to say that Lynn Knox and Mark Schramn was very warm and friendly and answered all my questions about the ML 350. It has been awhile since I had leased a new vehicle and the technology in the car was new, yet Lynn was patient and thoroughly explained everything. Mark was a pleasure to meet and work with on the financial part for me, he made me the happiest customer of the day. The experience has been wonderful. Thanks again to the folks at Mercedes Benz of West Chester, I would send everyone to this dealership. More