Mercedes-Benz of West Chester

VIP service This was my second Mercedes purchase and the best by far. From start to finish, the entire process was seamless. My salesman Eric Smith was exceptiona This was my second Mercedes purchase and the best by far. From start to finish, the entire process was seamless. My salesman Eric Smith was exceptional. I received nothing but VIP service from him. Eric made me feel so comfortable that I felt like a made a good friend that day. More

Great car! Great service! I was looking to buy my first Mercedes. This dealership worked with my busy schedule and even stayed open late to give me the time and attention I nee I was looking to buy my first Mercedes. This dealership worked with my busy schedule and even stayed open late to give me the time and attention I needed to find the perfect car for me. Dan and Angelo were very helpful in helping me find, purchase and get acclimated to my new Mercedes. Great car! Great service! If you are looking to buy a new Mercedes I would definitely start and end your search here! More

In and out with only the best service With a clean, fresh and friendly enviorment like this, it feels more like a home than an actual dealership. As I walk in, the salesman I was talking t With a clean, fresh and friendly enviorment like this, it feels more like a home than an actual dealership. As I walk in, the salesman I was talking to over the phone, Angelo Perone, was ready ready for me with everything I needed to check out my car of choice and offered refreshments as I waited only a few minutes as he went to secure other paperwork. He was fast, professional and organized, very easy to talk to and eager to put you in your car of choice. His commitment to his customers is unmatched, even contacting me days later to make sure I am still happy in my ride. If I am ever to buy another car, it will be from the Mercedes of West Chester, and hopefully from Angelo Perone. More

Eric Smith is definitely a keeper! I made an appointment to look at a certified pre-owned E300 at Mercedes Benz of West Chester and was met by Eric Smith, who proceeded to take me throu I made an appointment to look at a certified pre-owned E300 at Mercedes Benz of West Chester and was met by Eric Smith, who proceeded to take me through one of the most pleasant and informative car buying experiences I can remember. It's all too common to run into obnoxious car salesman who only want to get your signature and their commission as fast as possible. Eric proved to be a wonderful exception to that cliche, and he has ensured that I will be coming back to your dealership for years to come. Many thanks Eric! I love my car! More

Greg Marvon rocks! I would like to take this opportunity to express my sincere appreciation for the wonderful service I recently received when I had my car serviced by G I would like to take this opportunity to express my sincere appreciation for the wonderful service I recently received when I had my car serviced by Greg Marvon at Mercedes Benz of West Chester. These days it is not often that a service advisor goes beyond the extra mile to ensure a client’s piece of mind and satisfaction, however it simply was a pleasure dealing with Greg. He took every measure to ensure that his service delivery was impeccable from start to conclusion. It is good to know that there are some people that still believe in good client services. I have no doubt that I will once again return to Greg when I come in again for service. Many thanks! More

Amazing effort to make it happen This is my third Mercedes from this dealer. Never disappoint me. I worked with Clinton Abney first time on this purchased and he was great. He went be This is my third Mercedes from this dealer. Never disappoint me. I worked with Clinton Abney first time on this purchased and he was great. He went beyond his duties and spend some time to find us what we need. There were a few problems on our end that was blocking our purchase but Clinton and his manager handled it very professionally. Thank you and I look forward to working with you guys again. More

Professional and friendly service I am so happy with my purchase, love the car and the experience was exceptional! Mr. Abney was beyond professional and friendly. I will always use thi I am so happy with my purchase, love the car and the experience was exceptional! Mr. Abney was beyond professional and friendly. I will always use this dealership! More

First Class Experience, First Class Dealer Flashed back to summer 2017, I walked into the Mercedes of West Chester with my friend and Clint greeted us. He was very sincere, polite, extremely kn Flashed back to summer 2017, I walked into the Mercedes of West Chester with my friend and Clint greeted us. He was very sincere, polite, extremely knowledgeable and passionate about cars! He asked me about the features I was interested in and spent time showing me around and offered me a test drive. I had a great experience with Clint back then. 3 weeks ago I had a bad car accident and my car was totaled. I called Clint and wanted to see if he could find me something I wanted and within my budget. He found the car that was exactly what I wanted within a day! I was so impressed. Not only that, Clint gave me such a great deal that no other dealerships could compete. Now I'm enjoying every second when I sit in my new car and I'm totally in love with it! I highly recommend Mercedes West Chester and definitely recommend working with Clint! More

Waste of time Went there for service. New customer Set up appointment over phone. Upon arriving at dealership the service writer was rude. Pushed me aside and s Went there for service. New customer Set up appointment over phone. Upon arriving at dealership the service writer was rude. Pushed me aside and said he has other customers waiting. Made remark are you just here for one of our loaners ? My car needed open recall to be fixed I guess my repair wasn't a big ticket service order. So I was treated terribly. I left with my own car shortly after that. More

In no way an "exceptional" experience! Ed Belland, Sales Manager Rude, condescending and ignorant. Beware! Went to another MB in Ft. Washington and was treated as a valued, respected cust Ed Belland, Sales Manager Rude, condescending and ignorant. Beware! Went to another MB in Ft. Washington and was treated as a valued, respected customer. Never again! More