Mercedes-Benz of West Chester

Steering Wheel Easy convenient scheduling. Fast check in and access to loaner if needed. Calls to update and schedule pickup were timely and informative. Check o Easy convenient scheduling. Fast check in and access to loaner if needed. Calls to update and schedule pickup were timely and informative. Check out was fast and complete. Service done was complete. Car was cleaned which was an extra treat. Well done. More

Oil change/service As always Matt Davis and staff made made sure my visit went smoothly. Service with a real yet positive attitude, nothing fake. Rental car brought up p As always Matt Davis and staff made made sure my visit went smoothly. Service with a real yet positive attitude, nothing fake. Rental car brought up promptly and I was on my way. Service was quick as well. Had my car back in about an hour! More

Fantastic Dealership! MB of West Chester is simply a fantastic dealership. We've bought two Mercedes from Greg Roth and each time it was a wonderful experience. He made su MB of West Chester is simply a fantastic dealership. We've bought two Mercedes from Greg Roth and each time it was a wonderful experience. He made sure we knew exactly what the features were of our vehicles, and was very patient when we had questions. In addition, the service is second to none, from the time we are greeted in the (very clean) garage, to Matt Davis's thoroughness in explaining our issues. The waiting area and showroom are a Four Seasons-level experience. More

Satisfied Paris was great and so was the financing process and the girl I worked with, apologies for forgetting her name, very energetic and organized. I was sa Paris was great and so was the financing process and the girl I worked with, apologies for forgetting her name, very energetic and organized. I was satisfied with Greg and the service center, and will continue to work through Greg, having some minor detail issues that will all work out. . . I was not so satisfied with the loaner car process, I waited approximately 30-35 minutes for the loaner vehicle and when it arrived it was absolutely filthy, inside and out, even a pair of old flip flops in the back seat. If I was not in a rush I would have sent it back. More

Prompt service I am always treated by respect by all personnel I encounter when I visit Mercedes Benz of West Chester. Particularly impressed by my Service Advisir, I am always treated by respect by all personnel I encounter when I visit Mercedes Benz of West Chester. Particularly impressed by my Service Advisir, Craig Muehlbach, whom I have had the privilege of working with since my first leasing almost 20 years ago. More

No surprises MB W Chester more than met my expectations, They were responsive, and friendly...would recommend to others. Overall, a great experience, and I love th MB W Chester more than met my expectations, They were responsive, and friendly...would recommend to others. Overall, a great experience, and I love the E 400 coupe. I never thought I could replace the 2003 CLK 55 I drive for 11 years, but I think I have! More

Poor customer service experience I was given an appointment to come in for driver airbag replacement . I showed up and after nearly a two hour wait i was told that the airbag was not I was given an appointment to come in for driver airbag replacement . I showed up and after nearly a two hour wait i was told that the airbag was not available and needed to be ordered. That was more than a month ago and as we speak i still haven't received a call from the dealer to advice me to come in . .I bought a brand new 2007 GL 450 from this dealer when they first came out and i cant believe that i am getting such poor customer service experience. More

Bad service experience When I arrived to pick up my car i was told the service center lost my key. I waited over an hour while they searched for it and finally had to leave When I arrived to pick up my car i was told the service center lost my key. I waited over an hour while they searched for it and finally had to leave in a rental because I was very late to an appointment. 3 hours later they called to say they finally found it in the cup holder of another vehicle. While my service manager was very apologetic, it was a huge inconvenience. I've always had great service at this location and hope that this was an isolated incident. More

Always great service I currently have two MB vehicles. Plus have had at least one for the last 10 years. I’ve always used MB of West Chester. Service calls are always easy I currently have two MB vehicles. Plus have had at least one for the last 10 years. I’ve always used MB of West Chester. Service calls are always easy to schedule and estimates are always right on target. There is nothing inexpensive about MB. But MB of West Chester supplies a good value. Repairs are always done right the first time. More

Service can't be beat I've used Mercedes Benz of West Chester for servicing my Smart car. They are the most polite group of people you could hope for. Easy to schedule, loa I've used Mercedes Benz of West Chester for servicing my Smart car. They are the most polite group of people you could hope for. Easy to schedule, loaner cars available, convenient. They are responsive and do good work. I have never been disappointed in any service or contact. More