Mercedes-Benz of West Chester

Service The customer service person, Danielle Kraft and Paul was very professional and very knowledgeable..They always make sure I am satisfied with the work The customer service person, Danielle Kraft and Paul was very professional and very knowledgeable..They always make sure I am satisfied with the work done on my vehicles. More

Quality Care Very attentive, quality personal and clean showroom. Easy transaction with Mr. Pappas and Urieka from finance. One star missing for service issues. Se Very attentive, quality personal and clean showroom. Easy transaction with Mr. Pappas and Urieka from finance. One star missing for service issues. Service is not up to par with the standard expected with Mercedes Benz. More

Good experience It was a good experience. The service was quick. Would go back again. Called and updated me every step of the way which I appreciated. It was a good experience. The service was quick. Would go back again. Called and updated me every step of the way which I appreciated. More

Regular Service at Mercedes-Benz of West Chester Always very good experience with Mercedes. I like the texting they do to inform me of progress. They could also send this survey with the text messa Always very good experience with Mercedes. I like the texting they do to inform me of progress. They could also send this survey with the text message instead of an email. They are always reasonable and do great work on my car. I don't love Enterprise Rent-a-car and preferred when Mercedes handled this. More

Banner of Excellence These employees work under a banner of excellence. Banner? Yes. One sees it in the expertise brought to the work done on the vehicle. It is clearly ev These employees work under a banner of excellence. Banner? Yes. One sees it in the expertise brought to the work done on the vehicle. It is clearly evident in the professionalism displayed in their interactions with customers. And the services, accessories, products themselves over the several years that I have dealt with them are first-rate. We highly recommend them to anyone seeking a banner of excellence within an auto dealership. We will certainly return to them perennially. More

Great experience Very respectful of you and your time they care about your needs most impressive is the service department and treatment you get I will be back for ser Very respectful of you and your time they care about your needs most impressive is the service department and treatment you get I will be back for service and another vehicle More

excellent and courteous service. Each time I have a service check-up it is performed professionally, my questions answered courteously and service provided in a timely manner. Makin Each time I have a service check-up it is performed professionally, my questions answered courteously and service provided in a timely manner. Making the appointment was easy and I got the day and time I requested. I was offered a loaner which I declined More

Routine Maintenance Mercedes Benz of West Chester has always provided me with prompt and excellent service, especially,, Craig M. He is always kind and very helpful with Mercedes Benz of West Chester has always provided me with prompt and excellent service, especially,, Craig M. He is always kind and very helpful with helping me with the service of my Mercedes. It is always a pleasurable experience! More

Quick and Easy with Excellent Customer Service Craig Muehlbach is one of the best service agents at MB of West Chester. He's knowledgeable, fast and accurate. He understands the technical issues Craig Muehlbach is one of the best service agents at MB of West Chester. He's knowledgeable, fast and accurate. He understands the technical issues with my GLE & GLC well. Most importantly, he reviews the vehicle's history prior to providing any recommendation. More

Service plus Were able to schedule me in. Get not only my breaks done but also my rotars. Great fast quick job. Even though it was more than I wanted it was wh Were able to schedule me in. Get not only my breaks done but also my rotars. Great fast quick job. Even though it was more than I wanted it was what I needed and they did a great job. I usually go to another MB for service but this is the second time at West Chester and I think it will be my new home. More