Mercedes-Benz of West Chester

Adventures in Purchasing a new SLC 300! In late February, I started the process of purchasing a new 2018 Mercedes SLK as a "surprise" birthday present for my wife. This new vehicle would rep In late February, I started the process of purchasing a new 2018 Mercedes SLK as a "surprise" birthday present for my wife. This new vehicle would replace her 2013 Mercedes 350 SLK which was also purchased as a surprise gift. Having survived that first "surprise" experience five years ago, I decided that this surprise would actually be a "surprise" visit to the dealership so that she could select the specific model, color and options that she wanted rather than an actual vehicle that I picked out. Our initial visit with Matt Reimel went quite well and with a great deal of patience on Matt's part, my wife was successful in defining exactly the 2018 Mercedes that she wanted so we placed an order. Without going into a great deal of explanation, we soon found that the specific color/equipment combinations were not available as production of the 2018 model year vehicles was coasting down. Needless to say this was a big disappointment and put a real damper on my surprise gift! Matt was, however, determined to make this gift happen and after working again very patiently with the "Birthday Girl," he and she were able to configure a 2019 Mercedes SLC 300 that met every one of her requirements. Well... that is not the end of this story... We now had to wait for the car to be built and shipped to the USA and then delivered to the West Chester dealership. Matt kept us informed all along the journey, even to the point of finding out the name of the vessel that was taking my wife's "surprise" gift from Germany to Baltimore. This allowed me to track the ship's progress across the ocean. Although her March birthday gift arrived in September, looking back on the experience, I can only say "Thanks, Matt. She loves her present!" More

Lynne is fantastic to work with! I had yet another top notch experience leasing a Mercedes from Lynne. She is professional, knowledgeable and treated me with the utmost respect. The I had yet another top notch experience leasing a Mercedes from Lynne. She is professional, knowledgeable and treated me with the utmost respect. The process was efficient and I could not be more pleased. More

Unbelievably Perfect This is the second vehicle I've purchased from MB of West Chester and I'll never buy a vehicle anywhere else. Mike went above and beyond to accommodat This is the second vehicle I've purchased from MB of West Chester and I'll never buy a vehicle anywhere else. Mike went above and beyond to accommodate my schedule and needs as I was preparing to move out of state. He even coordinated the shipping of my vehicle. He's helped me twice and when I buy another vehicle (no matter where I live) he'll be the person I go to again. Thanks Mike!! You've exceeded my expectations and I have very high expectations of see. More

Excellent Friendly prompt courteous. Explains everything verbally and in writing. Itemized work to be done that day and work that needs to be done in the futur Friendly prompt courteous. Explains everything verbally and in writing. Itemized work to be done that day and work that needs to be done in the future More

Lease trade in The dealership was able to get the color car and options we wanted in a timely fashion. The trade in couldn’t have been easier The dealership was able to get the color car and options we wanted in a timely fashion. The trade in couldn’t have been easier More

Service visit Great service done in a timely fashion. Matt was responsive to my calls and reponded to MU inquiries in a timely fashion. The check in and check out w Great service done in a timely fashion. Matt was responsive to my calls and reponded to MU inquiries in a timely fashion. The check in and check out was super easy More

Service B & oil change Problems: • Charged full Service B cost even though we did not want the tires rotated. • Tires were inflated to 40 psi - even though the stic Problems: • Charged full Service B cost even though we did not want the tires rotated. • Tires were inflated to 40 psi - even though the sticker on the door says 35 for the front. •. Wash was poor - streaks and the insides of the doors were not cleaned. Service was timely, but not the quality we expected. More

My A service was fine BUT MY FRONT RIGHT TIRE HAS BEEN LOSI The service that I received was great However when my car was delivered back and I began to drive off I had air leaking from my right front tire The service that I received was great However when my car was delivered back and I began to drive off I had air leaking from my right front tire . I was driving on my way to my other medical practice and I had to fill the tire up twice in order to make it there . Then on my way home I needed to fill it up twice more in order to get home . I called and left a message on Thursday night but no one returned my call . I was out of town over the weekend and I had to take it this Monday morning October 1 to Mercedes of Cherry Hill they replaced the tire but I have to wait for the rim which will be there on Wednesday, October 3 . More

Scheduled service and windshield replacement This center is extremely efficient and courteous. They are responsive to all questions and always reviews your individual service coverage to make sur This center is extremely efficient and courteous. They are responsive to all questions and always reviews your individual service coverage to make sure you get the best deal possible. More

Excellent work My repair was done in record time and they even washed the car! The staff were very helpful and kind. I would recommend this place to any very one! My repair was done in record time and they even washed the car! The staff were very helpful and kind. I would recommend this place to any very one! More