Mercedes-Benz of West Chester

Not understanding procedures Car has been being “detailed” for almost a week. I wish I could get an honest answer referencing what is going on. Whether it’s my actions or dealersh Car has been being “detailed” for almost a week. I wish I could get an honest answer referencing what is going on. Whether it’s my actions or dealerships actions. More

Emergency My right front tire blew from a pothole at 4:30 PM. That’s when you really need a great dealership to save the day, and you guys delivered big time. T My right front tire blew from a pothole at 4:30 PM. That’s when you really need a great dealership to save the day, and you guys delivered big time. Thanks to Craig and the rest of the team More

New Purchase Valante was extremely professional and went the extra mile to satisfy our needs. My daughter is also interested in purchasing a Mercedes Benz in the n Valante was extremely professional and went the extra mile to satisfy our needs. My daughter is also interested in purchasing a Mercedes Benz in the near future We will definitely reach out to Valante More

Easy purchase I stopped by and saw a car we were looking for. An E400 convertible. Mike McMahon was the sales rep and he made everything simple. We came to an agree I stopped by and saw a car we were looking for. An E400 convertible. Mike McMahon was the sales rep and he made everything simple. We came to an agreed price without stress. Mike even came to my house to deliver the car! More

Greg is wonderful! This is my 2nd car with Greg. He is just wonderful, and I cannot say enough great things. He listened to exactly what I wanted and delivered the car o This is my 2nd car with Greg. He is just wonderful, and I cannot say enough great things. He listened to exactly what I wanted and delivered the car of my dreams. The best part was it was right within my budget. I got a chance to meet Eduardo and Michael, both great. This dealership is filled with warm, friendly employees. It’s a very welcoming environment. You can tell this by the initial conversation. The ladies who are the first ones to greet you over the phone are lovely. I would highly recommend working with agree...what a wonderful guy! More

Always great! working with Jennifer Jennifer Silva is just plain excellent when it comes to finding just the right car for our family. She has closed the deal on at least 5 cars for us Jennifer Silva is just plain excellent when it comes to finding just the right car for our family. She has closed the deal on at least 5 cars for us and she is always professional and patient. Craig and Mike in service are always greeting everyone with a smile. The customer acumen is outstanding and always willing to give great advice on service, More

Something has changed & it’s not for the better! I’m very disappointed in the service I received yesterday. I’ve been coming there for years & this time was NOT the same experience. Where’s Matt Cost I’m very disappointed in the service I received yesterday. I’ve been coming there for years & this time was NOT the same experience. Where’s Matt Costa? He was the best!!! This new guy, Matt Davis, shouldn’t be on the front-line in cust service. I’ve received better cust service at Jiffy Lube or PepBoys than I received yesterday at MERCEDES!! I’ve left an message for the service manager to call me, yet the day is almost over & I e not heard from him. More

Wonderful experience and customer service Paris listened to what I was looking for in my next Mercedes. I cannot day enough about her product knowledge and professionalism. The entire buying Paris listened to what I was looking for in my next Mercedes. I cannot day enough about her product knowledge and professionalism. The entire buying experience was a complete joy working with Paris and her personality is one admire. The dealership gave me a very competitive and fair price which allowed me to continue to enjoy my vehicle. Being in sales my entire career ....Paris is a true professional and a joy to work with. Thank you Paris and Mercedes Benz of West Chester! More

Straightforward pricing, well done work I had a check engine light and a service due. The service agent recommended that I do the check engine fix before service. Turns out the fix was a s I had a check engine light and a service due. The service agent recommended that I do the check engine fix before service. Turns out the fix was a simple one so I did the service as well. The fix and service would typically be 1200+. They did it for 25% less. More

Go to Lynne Lynne Knox is the best! For new or used sales, we go to Lynne! Her knowledge and professionalism are second to none. Thank you for excellent service. Lynne Knox is the best! For new or used sales, we go to Lynne! Her knowledge and professionalism are second to none. Thank you for excellent service. More