Mercedes-Benz of West Chester

Car inspection The service here is always optional. They take really good care of my baby. Customer Service is always great and the people are always very friendly. The service here is always optional. They take really good care of my baby. Customer Service is always great and the people are always very friendly. More

Took too long 3 hours for an oil change? Also asked technician to fix seat release button when initially greeted. When I checked it wasn’t done. Tech took car ba 3 hours for an oil change? Also asked technician to fix seat release button when initially greeted. When I checked it wasn’t done. Tech took car back and said sorry it was an oversight. Got home, opened tailgate, button is still pushed through into the plastic. Not happy. How do I get this fixed? Give up another 1/2 day? No idea who worked on the vehicle. Selected top ones to complete this questionnaire More

Customer service has gone down This facility used to be awesome. Now customer service is aweful. My husband and I both bought our cars there because we first loved your dealership. This facility used to be awesome. Now customer service is aweful. My husband and I both bought our cars there because we first loved your dealership. We live an hour away. I had a question this summer but was never able to talk to someone over the phone or respond to my email. We talked to the GM back then and complaint but I called last week and nothing has improved. I will not be back. We will use a different MB dealership in the future. More

Purchase made easy The purchase experience was made easy by Salesman Dan Hayes. His explanations were clear and he was very knowledgeable about the car I purchased. He The purchase experience was made easy by Salesman Dan Hayes. His explanations were clear and he was very knowledgeable about the car I purchased. He made the whole process easy More

Very satisfied with the service I received with Craig Every time I call Mercedes and speak with Craig for any services or questions about my car he is always helpful and very professional. I only call hi Every time I call Mercedes and speak with Craig for any services or questions about my car he is always helpful and very professional. I only call him.. Thanks Cecelia Brooks More

Craig did a fantastic Job I had an emergency with a blown tire and roadside assistance had to come and put on a spare. I was on the side of the road, late in the day with plent I had an emergency with a blown tire and roadside assistance had to come and put on a spare. I was on the side of the road, late in the day with plenty of traffic. That was a fantastic initial experience. . I came to service early the following morning, without an appointment, and I needed a quick turnaround. I had multiple court appearances that week. Craig got me immediately, arranged for loaner and my week went by seamlessly. Thank you Craig and MB of West Chester. Excellent customer service. More

Service Everyone was pleasant to deal with and my advisor Chris was very informative and the car was finished as promised. I will definitely be back for my ne Everyone was pleasant to deal with and my advisor Chris was very informative and the car was finished as promised. I will definitely be back for my next service. More

First experience with Mercedes My whole experience has been nothing but amazing and accommodating with West Chester Mercedes. Valante has gone above and beyond for my mother and I t My whole experience has been nothing but amazing and accommodating with West Chester Mercedes. Valante has gone above and beyond for my mother and I through our recent Mercedes purchases. I have dealt with the same saleman since my first Car purchase in 2013 and the transition to Mercedes and a different saleman (Valante) has made me feel comfortable and nothing but happy! He is always friendly and personable! More

excellent service Team promptly greeted me and logged my info. They needed to order a part but were able to correct my tire pressure issue very quickly and I was on my Team promptly greeted me and logged my info. They needed to order a part but were able to correct my tire pressure issue very quickly and I was on my way. Outstanding service experience. More

Great customer service Michael McMahon was awesome! His customer service was great and he provided a ton of useful information about the vehicle I was interested in purchasi Michael McMahon was awesome! His customer service was great and he provided a ton of useful information about the vehicle I was interested in purchasing. Even after the purchase he reached out to make sure all was well moth the vehicle. I’ll highly recommend Mercedes Benz West Chester to family, friends, and colleagues. More