Mercedes-Benz of West Chester

Made easy for me service I needed a loaner for a very small service. No problem. Made it easy for me. Car was washed and ready to go when promised. I needed a loaner for a very small service. No problem. Made it easy for me. Car was washed and ready to go when promised. More

Always easy having our cars serviced at this dealership Professionals who make the process of checking in and leaving so easy. The courtesy loaner car is a big help too. Everyone who works there is to Professionals who make the process of checking in and leaving so easy. The courtesy loaner car is a big help too. Everyone who works there is top notch. More

Terrible Customer Service I dropped my vehicle off for the standard service and upon picking up the vehicle and paying my $972 bill and getting into my car, I realized somethin I dropped my vehicle off for the standard service and upon picking up the vehicle and paying my $972 bill and getting into my car, I realized something wasn't working right. I informed the service manager who proceeded for about 15 minutes to convince me that I was wrong. He even offered to diagnose my car, for the low price of $140, to determine where the issue might be located. I informed him that I can't drop off my car on one day and pick it up after paying over $900 and have it in an altered working condition. He was not solution oriented at all. As a woman, I stood in that garage for 15 minutes trying to convince him that my car is not operating the way it was when I dropped it off. I finally left with no offered solution and my car not in the same condition as when I dropped it off. When I got home my husband was able to fix the problem in less than a minute. Why could the service manager not trouble shoot that problem? Instead, he proceeding to tell me I was wrong. I called the general manager who also offered no solutions to his staff's poor customer service and explained he sees no reason to compensate me for my frustrations and time lost. Bottom line, my car wasn't in the same working order when I picked it up, they belittled me over and over again trying to tell me I was incorrect, then tried to charge me to diagnose the car, and I finally drove away with a car that was not in the same working order as when I dropped it off because their solution oriented, customer oriented approach does not exist. More

Great service! My entire process was terrific! From drop off, loaner car, communications, service to pickup...everything perfect! Truly a smooth operation! All staff My entire process was terrific! From drop off, loaner car, communications, service to pickup...everything perfect! Truly a smooth operation! All staff contributed to great experience. THANK YOU More

routine maintenance we needed a loaner as this is our only car, we were accommodated .we appreciate this service and the quick turn around so we will continue to use thi we needed a loaner as this is our only car, we were accommodated .we appreciate this service and the quick turn around so we will continue to use this agency. More

Service on ML350 My car received excellent servicing. The workmanship was very good. After an initial snafu where the wrong part was delivered to the dealership, th My car received excellent servicing. The workmanship was very good. After an initial snafu where the wrong part was delivered to the dealership, the proper part was arranged to be delivered and the installation was completed . Thank you. More

Communication could be better had to call several times to find out what was going on. itemized bill, received comp wash and vacuum, same dirt on the back seat. had to call several times to find out what was going on. itemized bill, received comp wash and vacuum, same dirt on the back seat. More

Add monogram Service was fantastic. Service people was very friendly and addressed all my concerns. They took care of my car in a timely manner. Car was returne Service was fantastic. Service people was very friendly and addressed all my concerns. They took care of my car in a timely manner. Car was returned clean . More

Professional/efficient/classy The dealership is beautiful. The staff acted professionally. The work was completed when promised. Although this facility is not as convenient to get The dealership is beautiful. The staff acted professionally. The work was completed when promised. Although this facility is not as convenient to get to for me as Cherry Hill Mercedes Benz, I will return here. Not sure of the names of the employees who assisted me. More

2017 E300 The service levels that i experience from Matt Davis exceeds my expectations every time I'm there. Ive said it before, I would buy a car from MB of W The service levels that i experience from Matt Davis exceeds my expectations every time I'm there. Ive said it before, I would buy a car from MB of West Chester soley based on the customer support (after the purchase) that he provides. More