Mercedes-Benz of West Chester

Customer first and extremely accommodating Brought my G Wagen in spontaneously as I was having trouble locking in my brush bar after headlight bulb replacement. Didn’t have any expectations but Brought my G Wagen in spontaneously as I was having trouble locking in my brush bar after headlight bulb replacement. Didn’t have any expectations but figured I’d swing through. Left 30 min later with affixed brush bar, car washed, and lasting impression of friendly, enthusiastic, accommodating people in service! A superb experience! More

Service Craig was very pleasant & helpful from the time I arrived around 7:45am. He kept me informed throughout the day and offered advice and helped me make Craig was very pleasant & helpful from the time I arrived around 7:45am. He kept me informed throughout the day and offered advice and helped me make calculated decisions. He got me in & out. Same day service. A first here. Thanks More

Tire service As usual, service experience was outstanding. Everything was performed in a timely manner and to my complete satisfaction. My vehicle was returned to As usual, service experience was outstanding. Everything was performed in a timely manner and to my complete satisfaction. My vehicle was returned to me looking brand new because it was washed and vacuumed. More

Five Stars for the Three Pointed Star Mercedes Benz of West Chester has been the best car dealer for all aspects of car purchase and ownership that I have experienced in my 65 years. Ther Mercedes Benz of West Chester has been the best car dealer for all aspects of car purchase and ownership that I have experienced in my 65 years. There is nothing negative I can say. Everybody there have been extremely nice, knowledgeable and helpful. More

Service Plan B Overall service was good, the staff stuck to schedule and everything was ready upon my arrival to drop car off, complimentary rental for day was fair Overall service was good, the staff stuck to schedule and everything was ready upon my arrival to drop car off, complimentary rental for day was fair and they were prompt to return my vehicle timely. More

Factory recall Craig Mulbach is always awesome as our service representative. We have a seat belt issue which is being worked on by Mercedes and we are hoping for Craig Mulbach is always awesome as our service representative. We have a seat belt issue which is being worked on by Mercedes and we are hoping for a positive outcome. Factory recall was completed. More

Mercedes of West Chester Service Mercedes of WC has the best service department hands down. Whenever I’ve had a complex problem, their service department has never been dismissive, an Mercedes of WC has the best service department hands down. Whenever I’ve had a complex problem, their service department has never been dismissive, and always works hard to detect and rectify the issue. I can’t tecall the shop stewarts name, but he is really squared away. Whether it’s a service writer or a technician, these guys are top notch and professional. More

Very good!!! Because you deserve it!!!Very good services the staff was very understanding and at the same time able to assist me with getting my old car back to th Because you deserve it!!!Very good services the staff was very understanding and at the same time able to assist me with getting my old car back to the destination it needed to be returned back to. More

state inspection, type "A" service, brakes Craig explained type "A" service and he gave me an estimate of the cost for all the work needed. The work was completed when promised. Craig explained type "A" service and he gave me an estimate of the cost for all the work needed. The work was completed when promised. More

all went smoothly the appointment time was honored, the estimated service time was correct and, while the service person that I made the appointment with was not availa the appointment time was honored, the estimated service time was correct and, while the service person that I made the appointment with was not available, another service person didn't hesitate to reach out and help- great cooperation amidst the workers, truly appreciated. and as a bonus the waiting area is quite nice! More