Mercedes-Benz of West Chester

Eduardo Millan & Miguel Flores Helped with Trade Assist In June called Roadside Service, car then damaged in SC; no help (MBUSA or Roadside Service). Millan/Flores heard about problem; solved it quickly! Ou In June called Roadside Service, car then damaged in SC; no help (MBUSA or Roadside Service). Millan/Flores heard about problem; solved it quickly! Outstanding!!! More

Customer Service always win me over every time Easy to see why customers come back to Mercedes of West Chester the customer service of Lynne Knox is by far superior to any dealership I have ever de Easy to see why customers come back to Mercedes of West Chester the customer service of Lynne Knox is by far superior to any dealership I have ever dealt with and I personally get a new car every 3 years. They listen, take their time and make you feel like family! Excellent Customer Service! We love Lynne she's amazing! More

Frustration with a capital F This experience with Mercedes Benz of West Chester was frustrating: - had a lot of trouble trying to get ahold of Service Advisor Matt Davis to res This experience with Mercedes Benz of West Chester was frustrating: - had a lot of trouble trying to get ahold of Service Advisor Matt Davis to reschedule a drop off time: phone messages not returned; if returned call could not be answered, no voice mail was left. - Service Advisor's tone had attitude and was condescending - had to wait 25 minutes for car to be brought around at pick-up time; in fact, all 3 times that the car has been to MBWC for service, the wait for pick up has been at least 15 minutes. I would not highly recommend this service department to anyone and don't plan on using it in the future. More

Great experience This is the third car that I have purchased at this dealership. We have always had an excellent experience. The staff are very professional and the f This is the third car that I have purchased at this dealership. We have always had an excellent experience. The staff are very professional and the facility is very nice. More

Great Service Service was perfect. Scheduling was easy, Service was quick and done right. The pricing for the tires was on par with on-line pricing. My service a Service was perfect. Scheduling was easy, Service was quick and done right. The pricing for the tires was on par with on-line pricing. My service advisor (Craig) is excellent! More

head rest Craig was out standing in dealing with my problem nothing was too much of a problem He explains everything to me with out questioning what Had to be Craig was out standing in dealing with my problem nothing was too much of a problem He explains everything to me with out questioning what Had to be done and he also had the car washed for me that was the first time i had service done on this car More

Service playing with controls. In for inspection, someone turned both heater controls to hi hot and left on. They changed radio settings, they changed seat settings and played with In for inspection, someone turned both heater controls to hi hot and left on. They changed radio settings, they changed seat settings and played with control settings. More

Great! My experience with the dealership was great. I didn't feel pressured into a sale and that made it more enjoyable. Valante was very knowledgeable abo My experience with the dealership was great. I didn't feel pressured into a sale and that made it more enjoyable. Valante was very knowledgeable about the vehicle and answered my questions. I also had a great experience with the financial person who went over the paper work, warranty, etc. A thank you also to Greg who informed us the vehicle was there. More

Great experience Friendly, easy!! Best experience ever! Michael M and Dawn were awesome!! Really appreciated everyone’s work to make the process so easy! Was a lit Friendly, easy!! Best experience ever! Michael M and Dawn were awesome!! Really appreciated everyone’s work to make the process so easy! Was a little hesitant as I was not buying a Mercedes however, this deal couldn’t have gone through better! More

Your services are excellent. Your customer service is excellent, price good with quality of work done. I will recommend My family members and friends to your company. Thanks. Your customer service is excellent, price good with quality of work done. I will recommend My family members and friends to your company. Thanks. Chinyere chukwu More