Mercedes-Benz of West Chester

Great Experience Angelo was our sales consultant and he did a phenomenal job! Not only did he help us select the car and features/packages that we were looking for but Angelo was our sales consultant and he did a phenomenal job! Not only did he help us select the car and features/packages that we were looking for but also ensured that we got the best price (compared to other dealers in the area). He is the best sales consultant, very friendly, is patient with his customers, and has excellent communication skills. HIGHLY RECOMMENDED. More

The Service Manager -Very professional, kind and respectful. Craig was very professional, kind and respectful and worked patiently with me. He also kept me informed on the status of my vehicle and the expected t Craig was very professional, kind and respectful and worked patiently with me. He also kept me informed on the status of my vehicle and the expected time of completion. Thanks, Eric Knight More

Craig Rocks! So my service pro Craig M. At West Chester Mercedes is the best! He always keeps me informed and texts me prior to and after vehicle service. We actua So my service pro Craig M. At West Chester Mercedes is the best! He always keeps me informed and texts me prior to and after vehicle service. We actually purchased the vehicle at Wilmington Mercedes but their customer service and sales was so pathetic we made the switch to West Chester immediately. They are so professional and courteous, that I'm happy to make the drive from Delaware. Craig deserves a big fat raise! More

Sales Valante was a very informative professional sales person. Love my new car. He was responsive to our individual needs and reviewed all functions of car Valante was a very informative professional sales person. Love my new car. He was responsive to our individual needs and reviewed all functions of car with me personally. I’m sure I’ll forget something and feel comfortable reaching out to him for any clarification I need. More

Fantastic service Recently purchased another vehicle from Mercedes Benz West Chester. Being my 5th vehicle purchase from them in the past year the service has always be Recently purchased another vehicle from Mercedes Benz West Chester. Being my 5th vehicle purchase from them in the past year the service has always been exceptional and pricing in my opinion very fair for the quality you receive not only from this dealership but spicifically from Angelo my sales person who NEVER falls flat of personal and memorable purchase experiences. Highly recommended and I look forward to continuing to work with the dealership as they always solve any issues that come up throughout either the purchase or ownership of my cars. Thanks to Angelo and the entire team! More

. Great Experience Great service team. Matt Davis is very helpful and genuine. Loaner car was given without hassle and I received updates from the service advisor with c Great service team. Matt Davis is very helpful and genuine. Loaner car was given without hassle and I received updates from the service advisor with complete and detailed discussion. More

Horrible customer service I drove over an hour and a half for service after getting my second Mercedes in September. I checked in and was not acknoweldged by staff then was tre I drove over an hour and a half for service after getting my second Mercedes in September. I checked in and was not acknoweldged by staff then was treated rudly and it took over an hour to have a staff member acknowledge me and argue that I did not have a tire and wheel package that I indeed do. The staff was unprofessional and told me typically to expect to wait 2+ hours to change a single tire. After dealing with BMW, Mercedes Devon and Cherry Hill and Audi-I will never return for service at your facility. I also was called “Miss” after correcting the staff member that I should be respectfully called Dr. as she saw listed. More

Unbelievable service! Matthew was terrific! These guys are great. Matthew was a real pro...knows his stuff, great service and impeccable follow up. I would definitely recommend them (and Matthew These guys are great. Matthew was a real pro...knows his stuff, great service and impeccable follow up. I would definitely recommend them (and Matthew) to my friends. More

THE BEST SERVICE EVER! Craig Muehlback took care of me & gave me excellent service! The waiting area was amazing fully equipped with amenities for any needs. The wait is usu Craig Muehlback took care of me & gave me excellent service! The waiting area was amazing fully equipped with amenities for any needs. The wait is usually very quick depending what you’re getting done but no matter what, the waiting area is very comfortable & keeps you fully prepared for longer waits. More